Customer Service Advisor

Runnymede; Addlestone; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

29 Days annual leave

Excellent Pension Scheme

Free Parking

Training and development opportunities

Payment of one professional membership

Cycle to work

Season ticket loan

Health insurance after 1 year / Dental

Employee Assistance Programme (EAP)

Flexi-leave

Job summary

Runnymede Borough Council is seeking a motivated Customer Services Advisor to join our supportive team and provide professional, efficient services to residents and internal customers. You will be the first point of contact, handling enquiries via telephone, email and face-to-face interactions, while maintaining accurate records and contributing to service improvements.

The role requires excellent communication, strong organisational skills, and the ability to work well under pressure.

Qualifications

• Experience in a customer service environment.
• Excellent communication skills, both verbal and written.
• Strong organisational skills and attention to detail.
• Ability to work well under pressure and manage competing priorities.
• Positive, flexible and proactive approach to work.

Responsibilities

• Delivering excellent customer service to residents and internal customers through a variety of communication channels.
• Responding to enquiries professionally and resolving issues efficiently.
• Managing customer requests and ensuring accurate records are maintained.
• Working closely with colleagues across the organisation to provide seamless customer support.
• Prioritising and organising workloads to meet service standards and deadlines.
• Handling challenging situations calmly and effectively in a busy environment.
• Communicating clearly and professionally, both verbally and in writing.
• Identifying opportunities to improve customer experiences and service delivery.
• Supporting the team in achieving performance targets and service objectives.
• Contributing positively to a collaborative and supportive team environment.

Skills

Customer service experience

Excellent communication

Organisational skills

Work under pressure

Team player

Proactive approach

Job description

Are you passionate about delivering excellent customer service and making a positive difference for residents and colleagues? We are looking for a motivated and organised Customer Services Advisor to join our friendly and supportive team.

As a Customer Services Advisor, you will be the first point of contact for residents and internal customers, providing a professional, efficient and high-quality service. This is an exciting opportunity to join a team that takes pride in helping people and finding solutions.

What you'll be doing:

• Delivering excellent customer service to residents and internal customers through a variety of communication channels.
• Responding to enquiries professionally and resolving issues efficiently.
• Managing customer requests and ensuring accurate records are maintained.
• Working closely with colleagues across the organisation to provide seamless customer support.
• Prioritising and organising workloads to meet service standards and deadlines.
• Handling challenging situations calmly and effectively in a busy environment.
• Communicating clearly and professionally, both verbally and in writing.
• Identifying opportunities to improve customer experiences and service delivery.
• Supporting the team in achieving performance targets and service objectives.
• Contributing positively to a collaborative and supportive team environment.

Providing advice and assistance to residents and customers through telephone, email and face-to-face interactions.

What we're looking for:

• Experience working in a customer service environment.
• Excellent communication skills, both verbal and written.
• Strong organisational skills and attention to detail.
• The ability to work well under pressure and manage competing priorities.
• A positive, flexible and proactive approach to work.
• A team player who enjoys working collaboratively to achieve shared goals.

If you enjoy helping people, solving problems and delivering outstanding customer service, we'd love to hear from you. Join us and become part of a team dedicated to providing the best possible experience for our residents and customers.

• 29 Days annual leave, plus bank holidays
• Excellent Pension Scheme
• Free Parking
• Training and development opportunities
• Payment of one professional membership per annum
• Cycle to work + further related discounts
• Season ticket loan
• Health insurance plan after 1 years' service/Dental after 3 years' service
• Employee Assistance Programme (EAP)
• Flexi-leave

About You

You will be joining a supportive, friendly team who pride themselves on delivering a high quality of customer service to our residents and internal customers. We are looking for a capable individual to join our team who can provide excellent customer service, with a range of skills including:

• Experience in a customer service environment.
• Good quality communication, both verbal and written.
• Able to work well under pressure.
• A team player.

About Runnymede

Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our core values which we demonstrate through our ongoing policies and projects. We continually strive to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.

From March 2027, Runnymede Borough Council will become part of the new West Surrey Unitary Council as part of the Local Government Reorganisation across Surrey. West Surrey will bring together the full range of local government services under one organisation, creating simpler, more efficient and more responsive services for our communities.

As one of the largest unitary authorities in the country, West Surrey will serve a diverse population across a region with a strong economy, vibrant communities, and significant opportunities for growth and innovation. The scale and variety of our work will provide a wide range of career pathways, professional development opportunities, and the chance to contribute to shaping an ambitious, modern, resident-focused council. It is an exciting time to join us as we build West Surrey together.

Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information whether supported by AI or not must accurately reflect the applicant's own skills, experience, and qualifications. Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.