Impactful Local Government Customer Advisor

West Berkshire Council; Newbury; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Training & development

LGPS pension

Family-friendly policies

Local discounts

Wellbeing programme

Annual leave 28 days (+5 after 5 years

Job summary

West Berkshire Council is recruiting a Customer Service Advisor to deliver high-quality information and support to residents. You will handle bookings, applications and payments, while maintaining accurate records and resolving issues promptly to uphold excellent customer care.

The role requires strong communication, organisation and the ability to work both independently and as part of a team within a local government context.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport with customers.
• Good problem-solving abilities with a proactive approach to resolving issues.
• Organised and able to manage multiple tasks and priorities.
• Team player, but also capable of working independently.

Responsibilities

• Providing accurate information and advice to customers on council services.
• Processing requests and transactions, such as bookings, applications, and payments.
• Troubleshooting and resolving customer issues, ensuring timely resolution.
• Maintaining accurate records of enquiries and interactions.
• Working collaboratively with other teams to fulfil customer requests.

Skills

Excellent communication

Strong interpersonal skills

Problem solving

Organised

Team player

Job description

West Berkshire Council is recruiting a Customer Service Advisor to deliver high-quality information and support to residents. You will handle bookings, applications and payments, while maintaining accurate records and resolving issues promptly to uphold excellent customer care.

The role requires strong communication, organisation and the ability to work both independently and as part of a team within a local government context.