Resident Services & Support Specialist

Runnymede; Addlestone; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

29 Days annual leave

Excellent Pension Scheme

Free Parking

Training and development opportunities

Payment of one professional membership

Cycle to work

Season ticket loan

Health insurance after 1 year / Dental

Employee Assistance Programme (EAP)

Flexi-leave

Job summary

Runnymede Borough Council is seeking a motivated Customer Services Advisor to join our supportive team and provide professional, efficient services to residents and internal customers. You will be the first point of contact, handling enquiries via telephone, email and face-to-face interactions, while maintaining accurate records and contributing to service improvements.

The role requires excellent communication, strong organisational skills, and the ability to work well under pressure.

Qualifications

• Experience in a customer service environment.
• Excellent communication skills, both verbal and written.
• Strong organisational skills and attention to detail.
• Ability to work well under pressure and manage competing priorities.
• Positive, flexible and proactive approach to work.

Responsibilities

• Delivering excellent customer service to residents and internal customers through a variety of communication channels.
• Responding to enquiries professionally and resolving issues efficiently.
• Managing customer requests and ensuring accurate records are maintained.
• Working closely with colleagues across the organisation to provide seamless customer support.
• Prioritising and organising workloads to meet service standards and deadlines.
• Handling challenging situations calmly and effectively in a busy environment.
• Communicating clearly and professionally, both verbally and in writing.
• Identifying opportunities to improve customer experiences and service delivery.
• Supporting the team in achieving performance targets and service objectives.
• Contributing positively to a collaborative and supportive team environment.

Skills

Customer service experience

Excellent communication

Organisational skills

Work under pressure

Team player

Proactive approach

Job description

Runnymede Borough Council is seeking a motivated Customer Services Advisor to join our supportive team and provide professional, efficient services to residents and internal customers. You will be the first point of contact, handling enquiries via telephone, email and face-to-face interactions, while maintaining accurate records and contributing to service improvements.

The role requires excellent communication, strong organisational skills, and the ability to work well under pressure.