Operations Manager (12 month FTC)

Centrick; Birmingham; On-site; GBP 48,000 - 72,000; Full time

Benefits offered by this job

25 days holiday

Enhanced pension scheme

Birthday bonus

Mental health support

Volunteer day

BenefitPlatform access

Job summary

Centrick, based in Birmingham, is seeking a talented senior Property Manager to lead a team of Property Specialists. You will drive performance, forge strong client relationships and oversee service charge budgets and reserve funds to ensure lease compliance.

You will manage reactive and planned maintenance, including Section 20 consultations, while maintaining up-to-date knowledge of legislation and industry best practice.

Qualifications

• Proven experience leading and developing high-performing property management teams.
• Strong knowledge of residential property management, including service charge budgets, reserve funds and lease compliance.
• Sound understanding of property legislation, TPI/RICS best practice, Section 20 consultations and major works.
• Excellent client, stakeholder and relationship management skills, with the ability to build long‑term partnerships.
• Strong communication, organisational and problem‑solving abilities, with experience managing complex issues and competing priorities.

Responsibilities

• Lead, coach and develop a team of Property Specialists, driving performance, accountability and professional growth.
• Build and maintain strong client relationships, providing clear communication and insightful performance reporting.
• Ensure exceptional customer service standards, managing complex issues and escalations effectively.
• Oversee service charge budgets and reserve funds, ensuring accuracy and lease compliance.
• Lead the delivery of reactive and planned maintenance, including complex Section 20 consultations and major works.
• Maintain expert knowledge of relevant legislation, regulations and industry best practice, ensuring team compliance.

Skills

Team leadership

Stakeholder mgmt

Client relationships

Performance reporting

Issue resolution

Job description

At our core, we're a people business. With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customersand each other.

What you’ll be doing

No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.

• Lead, coach and develop a team of Property Specialists, driving performance, accountability and professional growth.
• Build and maintain strong client relationships, providing clear communication and insightful performance reporting.
• Ensure exceptional customer service standards, managing complex issues and escalations effectively.
• Oversee service charge budgets and reserve funds, ensuring accuracy and lease compliance.
• Lead the delivery of reactive and planned maintenance, including complex Section 20 consultations and major works.
• Maintain expert knowledge of relevant legislation, regulations and industry best practice, ensuring team compliance.

What you need to succeed

• Proven experience leading and developing high-performing property management teams.
• Strong knowledge of residential property management, including service charge budgets, reserve funds and lease compliance.
• Sound understanding of property legislation, TPI/RICS best practice, Section 20 consultations and major works.
• Excellent client, stakeholder and relationship management skills, with the ability to build long‑term partnerships.
• Strong communication, organisational and problem‑solving abilities, with experience managing complex issues and competing priorities.

Why join us?

• Time to Recharge: 25 days’ holiday plus bank holidays
• Future Security: Enhanced pension scheme based on role
• Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
• Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
• Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
• Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most
• Critical Illness Cover: Financial support when you need it most, providing added security and peace of mind during life’s toughest moments
• Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
• Mental Health Support: 24/7 mental health services
• Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
• Giving Back: One volunteer day annually to support a charity or cause close to your heart
• BenefitPlatform: One online platform for all benefitsand recognition

At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.