Resident Relations & Communications Lead

Thomas Gray Ltd; Hoddesdon; On-site; GBP 26,000 - 34,000; Full time

Job summary

Thomas Gray Ltd. is seeking an experienced Resident Liaison Officer to support a residential refurbishment programme in Hoddesdon. You will act as the main point of contact for residents, ensuring clear, professional communication throughout the works and coordinating access and information delivery.

Six-month role commencing 1 February 2027, working alongside the Site Manager and operations team. Previous RLO experience in social housing or occupied refurbishment is advantageous; excellent

Qualifications

• Experience as a Resident Liaison Officer or similar role desirable.
• Strong communication and organisational skills.
• Ability to manage resident information and records.

Responsibilities

• Building positive relationships with residents
• Providing information regarding planned works and timescales
• Coordinating appointments and property access
• Maintaining regular communication throughout the works
• Managing queries, concerns and complaints
• Identifying vulnerable residents and additional support requirements
• Maintaining accurate resident records
• Liaising closely with Site Managers and contractors
• Supporting resident satisfaction and successful handovers

Skills

Excellent communication

Organisation

Interpersonal skills

Job description

Thomas Gray Ltd. is seeking an experienced Resident Liaison Officer to support a residential refurbishment programme in Hoddesdon. You will act as the main point of contact for residents, ensuring clear, professional communication throughout the works and coordinating access and information delivery.

Six-month role commencing 1 February 2027, working alongside the Site Manager and operations team. Previous RLO experience in social housing or occupied refurbishment is advantageous; excellent