Freelance Resident Liaison for Refurbishment Projects

Thomas Gray Ltd; Greater London; On-site; GBP 25,000 - 36,000; Part time

Job summary

Thomas Gray Ltd. is recruiting an experienced Resident Liaison Officer for a residential refurbishment programme in Whitechapel. You will be the main contact for residents, guiding them through planned works, access arrangements and timings.

The role requires coordinating visits, recording communications and supporting vulnerable residents while working with the Site Manager. The position runs for approximately three months, starting 4 January 2027, with a focus on ensuring a positive resident

Qualifications

• Experience as an RLO in social housing or residential refurbishment.
• Excellent communication and organisational skills.
• Empathy and ability to manage sensitive resident situations.

Responsibilities

• Acting as the primary point of contact for residents.
• Communicating planned works, timescales and access requirements.
• Arranging appointments and coordinating access.
• Carrying out resident visits and maintaining regular communication.
• Managing resident queries, concerns and complaints.
• Working closely with the Site Manager and operational team.
• Maintaining accurate resident records and communication logs.
• Supporting vulnerable residents where additional assistance is required.
• Ensuring a positive resident experience throughout the works.

Skills

Communication skills

Organization

Empathy

Stakeholder management

Job description

Thomas Gray Ltd. is recruiting an experienced Resident Liaison Officer for a residential refurbishment programme in Whitechapel. You will be the main contact for residents, guiding them through planned works, access arrangements and timings.

The role requires coordinating visits, recording communications and supporting vulnerable residents while working with the Site Manager. The position runs for approximately three months, starting 4 January 2027, with a focus on ensuring a positive resident