Resident Liaison & Scheduling Specialist

Bimplus; United Kingdom; Remote; GBP 19,000 - 32,000; Full time

Job summary

Fortus Recruitment Group is seeking a Resident Liaison Officer for the Brighton & Hastings area to support planned maintenance projects, including kitchen and bathroom refurbishments. The role focuses on coordinating resident visits, surveys, and maintaining strong relationships with tenants and contractors.

The ideal candidate will have excellent communication, proactive problem‑solving, and IT skills to manage scheduling and reporting in a collaborative team environment.

Qualifications

• Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects.
• Excellent written and verbal communication for residents and contractors.
• Strong IT skills to manage scheduling, reporting, and communication.

Responsibilities

• Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents.
• Condition Surveys: Conduct surveys to assess property conditions prior to and post-work.
• Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships.
• Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines.
• Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved.

Skills

Resident Liaison

Communication skills

IT skills

Teamwork

Customer service

Job description

Fortus Recruitment Group is seeking a Resident Liaison Officer for the Brighton & Hastings area to support planned maintenance projects, including kitchen and bathroom refurbishments. The role focuses on coordinating resident visits, surveys, and maintaining strong relationships with tenants and contractors.

The ideal candidate will have excellent communication, proactive problem‑solving, and IT skills to manage scheduling and reporting in a collaborative team environment.