Resident Liaison Officer

Fortus Recruitment Group Limited; Brighton; On-site; GBP 29,000 - 35,000; Full time

Job summary

Fortus Recruitment Group Limited in the Brighton & Hastings area is seeking a dedicated Resident Liaison Officer to support planned maintenance projects, including kitchen and bathroom refurbishments. The role focuses on coordinating site visits to occupied properties with minimal disruption.

You will manage surveys before and after works, handle resident queries with excellent communication, and collaborate with the site team and contractors to meet timelines while maintaining positive

Qualifications

• Proven experience as a Resident Liaison Officer or similar role.
• Excellent written and verbal communication with residents and contractors.
• Strong IT skills to manage scheduling, reporting, and communication.

Responsibilities

• Coordinate and schedule appointments to visit occupied properties with minimal disruption.
• Conduct surveys to assess property conditions before and after works.
• Handle resident complaints and concerns with high customer service levels.
• Collaborate with site teams and contractors to meet timetables and maintain quality.
• Build and maintain positive relationships with tenants and contractors.

Skills

Resident Liaison Officer

Communication skills

Teamwork

IT skills

Job description

Resident Liaison Officer - Brighton & Hastings (SUSSEX)- Planned Maintenance

Salary: Up to £32K + package

Location:Brighton & Hastings

Job Type:Permanent

We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team on kitchen and bathroom refurbishments in the Brighton & Hastings area.

• Appointment Booking:Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents.
• Condition Surveys:Conduct surveys to assess property conditions prior to and post-work.
• Resident Support:Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships.
• Collaboration:Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines.
• Relationship Building:Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved.

Key Skills & Experience:

• Proven experience as aResident Liaison Officer, ideally within planned maintenance or similar projects.
• Excellentcommunication skills(both written and verbal) with the ability to interact effectively with residents and contractors.
• Strong IT skills to manage scheduling, reporting, and communication.
• A proactive and customer-focused approach to problem-solving.
• Ability to work well within a team and manage multiple tasks simultaneously

Fortus Recruitmentis an equal opportunities employer.