Permanent Tenant Liaison — Planned Maintenance & Updates

Fortus Recruitment; Ealing; On-site; GBP 30,000 - 40,000; Full time

Job summary

Fortus Recruitment in Ealing is seeking an experienced Resident Liaison Officer to join their planned maintenance team. The successful candidate will act as the primary contact for tenants regarding job updates and complaints, ensuring effective communication throughout the project lifecycle.

Strong communication and IT skills are essential, along with the ability to work independently or as part of a team. This represents a great opportunity to join a growing business on a permanent basis.

Qualifications

• Experience as a Resident Liaison Officer required.
• Strong communication skills over the phone and face-to-face.
• Good IT skills necessary.

Responsibilities

• Act as point of contact for job updates.
• Own complaints and ensure prompt resolution.
• Keep tenants updated on longer planned works.
• Work with Contract Manager on issues.
• Support help-desk communications.
• Visit tenants when necessary.

Skills

Strong communication skills

Good IT skills

Ability to work independently

Ability to work within a team

Job description

Fortus Recruitment in Ealing is seeking an experienced Resident Liaison Officer to join their planned maintenance team. The successful candidate will act as the primary contact for tenants regarding job updates and complaints, ensuring effective communication throughout the project lifecycle.

Strong communication and IT skills are essential, along with the ability to work independently or as part of a team. This represents a great opportunity to join a growing business on a permanent basis.