Resident Liaison & Projects Coordinator

Construction Resources Limited; Bradford; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary + car allowance

Enhanced pension scheme

Healthcare cash plan

Enhanced maternity benefits

Employee Assistance Programme

Ongoing training and professional发展

Career progression opportunities

Job summary

Construction Resources Limited is recruiting a Customer Liaison Officer to support refurbishment and decarbonisation projects in Leeds. You will be the main point of contact for residents, coordinating access with site teams and the client to minimise disruption while delivering a positive customer experience.

The role requires excellent communication, strong organisational skills, and a driving licence. You’ll work closely with operational teams and stakeholders to keep residents informed at

Qualifications

• Previous customer-facing experience in construction, housing, property maintenance or social housing.
• Excellent communication and interpersonal skills.
• Strong organisational abilities and record-keeping.

Responsibilities

• Act as the primary point of contact for residents throughout planned works.
• Keep residents informed before, during and after works are completed.
• Build positive relationships to deliver excellent customer service.
• Arrange appointments and coordinate access for operatives.
• Carry out resident visits, inductions and property condition surveys where required.
• Identify vulnerable residents and ensure appropriate support is provided.
• Manage resident enquiries, concerns and complaints in a professional and timely manner.
• Prepare and distribute resident information packs and project communications.
• Maintain accurate records in line with GDPR requirements.
• Work closely with site teams, subcontractors and client representatives.
• Organise and attend resident consultation meetings and community engagement events.
• Support social value initiatives within the local community.

Skills

Customer-facing

Communication skills

Organisational skills

Microsoft Office

Driving Licence (UK)

Tools

MS Office

Job description

Construction Resources Limited is recruiting a Customer Liaison Officer to support refurbishment and decarbonisation projects in Leeds. You will be the main point of contact for residents, coordinating access with site teams and the client to minimise disruption while delivering a positive customer experience.

The role requires excellent communication, strong organisational skills, and a driving licence. You’ll work closely with operational teams and stakeholders to keep residents informed at