Resident Liaison Officer - External Works, Ealing

Fortus Recruitment Group Limited; London Borough of Ealing; On-site; GBP 30,000 - 34,000; Full time

Job summary

Fortus Recruitment Group Limited seeks an experienced Resident Liaison Officer to join an external works project in Ealing for six months. You will be the main contact for residents, communicating schedules and disruption, and ensuring a positive resident experience.

The role requires excellent communication, strong organisational skills, a full UK driving licence, and the ability to maintain records and coordinate with site teams to minimise disruption.

Qualifications

• Previous experience as a Resident Liaison Officer (RLO) is essential.
• Experience on external works projects would be beneficial.
• Excellent communication and customer service skills.
• Ability to manage resident concerns professionally and effectively.
• Strong organisational skills and the ability to work independently.
• Full UK driving licence is essential.

Responsibilities

• Act as the main point of contact for residents throughout the external works programme.
• Communicate planned works, schedules and any potential disruption clearly and effectively.
• Build positive relationships with residents, providing regular updates and support throughout the project.
• Respond to resident queries, concerns and complaints, ensuring issues are dealt with promptly.
• Liaise with site teams, contractors and management to help coordinate works and resolve issues.
• Carry out resident visits and maintain accurate records of communications and feedback.
• Help ensure a positive resident experience throughout the project.

Skills

RLO experience

External works projects

Communication

Customer service

Issue resolution

Organisation

Driving licence

Job description

Fortus Recruitment Group Limited seeks an experienced Resident Liaison Officer to join an external works project in Ealing for six months. You will be the main contact for residents, communicating schedules and disruption, and ensuring a positive resident experience.

The role requires excellent communication, strong organisational skills, a full UK driving licence, and the ability to maintain records and coordinate with site teams to minimise disruption.