Resident Liaison Officer - External Works (Temp)

Fortus Recruitment Group; Park Gate; On-site; GBP 28,000 - 30,000; Full time

Job summary

Fortus Recruitment Group Limited is seeking an experienced Resident Liaison Officer to join a contractor's team in Portsmouth and Southampton on an external works programme. You will be the main contact for residents, coordinate visits, explain works, arrange access, and keep residents informed.

The role requires excellent communication, strong organisational skills, and a proactive, customer-focused approach.

Qualifications

• Experience as a Resident Liaison Officer or similar.
• Experience on external works, refurbishment or social housing projects.
• Excellent communication and interpersonal skills.
• Strong organisational skills and ability to manage priorities.
• Confident dealing with residents, contractors and client representatives.
• Full UK driving licence preferred.
• Proactive, professional and customer-focused approach.

Responsibilities

• Act as the main point of contact for residents throughout the internal and external works programme.
• Carry out resident visits, pre-start meetings and regular communication throughout the works.
• Explain the scope and programme of works clearly to residents.
• Arrange access and appointments with residents where required.
• Keep residents informed of progress, upcoming works and any changes to the programme.
• Identify and support vulnerable residents, putting appropriate measures in place where required.
• Manage resident queries, concerns and complaints, ensuring issues are resolved promptly.
• Liaise closely with site managers, supervisors, contractors and client representatives.
• Attend site and resident meetings as required.
• Maintain accurate records of resident communications, visits, appointments and feedback.
• Escalate any issues or concerns and ensure they are followed through to resolution.
• Help minimise disruption to residents and maintain strong relationships throughout the programme.
• Promote excellent customer service and resident engagement.

Skills

Communication skills

Interpersonal skills

Organisational skills

IT skills

Driving licence

Customer-focused

Tools

MS Office

Job description

Fortus Recruitment Group Limited is seeking an experienced Resident Liaison Officer to join a contractor's team in Portsmouth and Southampton on an external works programme. You will be the main contact for residents, coordinate visits, explain works, arrange access, and keep residents informed.

The role requires excellent communication, strong organisational skills, and a proactive, customer-focused approach.