Resident Liaison Officer

Skilled Careers; Basingstoke; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Car allowance

Pension scheme

Permanent role

Career progression

Work across Basingstoke & Farnborough

Job summary

Skilled Careers is recruiting a Resident Liaison Officer for a social housing refurbishment and planned maintenance programme in the Basingstoke and Farnborough area. You will serve as the main contact for residents, coordinating access, communicating progress and handling enquiries to ensure smooth on-site delivery.

The role requires experience in social housing or Decent Homes, excellent communication, and a proactive approach to resident welfare.

Qualifications

• Experience as Resident Liaison Officer within social housing, housing associations or Decent Homes environment.
• Strong communication, organisational and problem-solving skills.
• Ability to build positive relationships with residents, clients and teams.
• Experience coordinating access and communicating planned works.
• Proven ability to support residents during refurbishment projects.

Responsibilities

• Act as main point of contact for residents during planned maintenance and refurbishment works.
• Build positive relationships with residents, housing association representatives and site teams.
• Keep residents informed of upcoming works, progress and disruptions.
• Coordinate property access arrangements and resident appointments.
• Manage resident enquiries, complaints and concerns professionally.
• Conduct resident visits, consultations and pre-start meetings where required.
• Support vulnerable residents and consider individual needs during works.
• Prepare and distribute resident communications, newsletters and project updates.
• Liaise with Site Managers, subcontractors and teams to minimise disruption.
• Maintain accurate records of resident interactions, appointments and complaints.
• Monitor resident satisfaction and assist in resolving issues.
• Ensure clear communication between residents, contractors and housing association.
• Support delivery of works across occupied properties.

Skills

Communication

Stakeholder management

Resident liaison

Driving licence

Job description

Resident Liaison Officer

Social Housing Refurbishment & Planned Maintenance

Full-time | Permanent

Basingstoke, Hampshire

Up to £33,000 + £4,000 Car Allowance + Benefits

Resident Liaison Officer job in Basingstoke / Farnborough - supporting the delivery of social housing refurbishment and planned maintenance works, offering the opportunity to join an established contractor working in partnership with a leading housing association.

The Role

This is an excellent opportunity for an experienced Resident Liaison Officer to join an established contractor delivering social housing refurbishment and planned maintenance works across Basingstoke and Farnborough.

The successful candidate will act as the main point of contact between residents, site teams and the client, ensuring effective communication throughout the delivery of works to occupied residential properties.

Working closely with Site Managers, operational teams and housing association representatives, the Resident Liaison Officer will be responsible for managing resident enquiries, coordinating access arrangements, resolving concerns and ensuring residents are kept informed throughout the programme.

This role requires someone currently working as a Resident Liaison Officer within social housing, housing associations or a Decent Homes environment, with strong communication skills and experience supporting residents during refurbishment works.

The position is ideally suited to candidates living within a practical commuting distance of Basingstoke or Farnborough.

Key Responsibilities

• Acting as the main point of contact for residents throughout planned maintenance and refurbishment works
• Building positive relationships with residents, housing association representatives and site teams
• Keeping residents informed of upcoming works, project progress and potential disruptions
• Coordinating property access arrangements and resident appointments
• Managing resident enquiries, complaints and concerns professionally and efficiently
• Conducting resident visits, consultations and pre-start meetings where required
• Supporting vulnerable residents and ensuring individual needs are considered throughout works
• Preparing and distributing resident communications, newsletters and project updates
• Liaising with Site Managers, subcontractors and operational teams to minimise disruption
• Maintaining accurate records of resident interactions, appointments and complaints
• Monitoring resident satisfaction and supporting the resolution of outstanding issues
• Ensuring effective communication between residents, contractors and the housing association
• Supporting the successful delivery of works across occupied residential properties

Requirements

• Currently working as a Resident Liaison Officer within social housing, housing associations or a Decent Homes environment
• Proven experience supporting residents during planned maintenance, refurbishment or improvement works
• Experience working within occupied residential properties
• Strong understanding of resident engagement, customer care and complaint resolution
• Ability to build positive relationships with residents, clients and operational teams
• Experience coordinating property access and communicating planned works
• Excellent communication, organisational and problem-solving skills
• Confident handling challenging situations and supporting vulnerable residents
• Good IT skills and experience maintaining accurate resident records
• Full UK driving licence and access to own vehicle - essential
• Based within a practical commuting distance of Basingstoke / Farnborough

Package & Benefits

• Salary up to £33,000 depending on experience
• £4,000 annual car allowance
• Permanent, full-time position
• Eligible for a salary sacrifice vehicle scheme following successful completion of a 3-month probation period
• Car allowance can be used towards funding a vehicle through the scheme
• Company pension scheme
• Additional company benefits (subject to confirmation)
• Opportunity to work on an established social housing contract
• Career progression opportunities with a leading construction and property services contractor
• Working across Basingstoke and Farnborough

This Resident Liaison Officer role in Basingstoke / Farnborough offers the opportunity to support a social housing refurbishment and planned maintenance programme, ensuring residents receive excellent communication and customer service throughout the delivery of works.