Resident Liaison Officer

Winner Recruitment; Swillington; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Car allowance

Bonus after 1 year

Pension and life assurance

25 days' annual leave

Perkbox benefits

Volunteer day

Job summary

Winner Recruitment is recruiting a Resident Liaison Officer to support residents during refurbishment projects in Leeds. You will be the main contact between residents, site teams and clients, ensuring needs are understood and disruption is minimized, with a focus on vulnerable residents.

Key duties include consultations, updates on schedules, and liaison with managers. A full UK driving licence is required and a bonus scheme applies after one year.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proactive, solution-focused approach to resolving issues.
• Full UK driving licence (essential).

Responsibilities

• Be the main contact for residents during refurbishment.
• Arrange and attend resident consultations, pre-start visits and drop-in sessions.
• Provide clear updates on work schedules and access requirements.
• Support vulnerable residents and those with additional needs.
• Manage resident concerns, queries and complaints professionally.
• Coordinate with site managers, operatives and client representatives.
• Maintain records of resident communications and actions taken.
• Keep residents informed throughout the programme and minimize disruption.

Skills

Communication

Interpersonal skills

Organisation

Attention to detail

Proactive/problem-solving

Driving licence

Job description

Salary: Up to £34,000 depending on experience

Car Allowance: £4,200 per annum

Job Type: Permanent, Full-Time

The Opportunity

We are currently recruiting on behalf of our client, a leading property maintenance and refurbishment provider, for an experienced Resident Liaison Officer to join their team in Leeds.

The successful candidate will play an important role in supporting residents throughout planned refurbishment and improvement works, acting as the main point of contact between residents, site teams and clients.

This role is particularly important when working with vulnerable residents, ensuring their needs are understood, expectations are managed and disruption is kept to a minimum throughout the programme.

Key Responsibilities

Act as the main point of contact for residents throughout planned refurbishment and improvement works.

Arrange and attend resident consultation meetings, pre-start visits and regular drop-in sessions.

Provide clear and timely updates regarding work schedules, programmes and access requirements.

Support vulnerable residents, including individuals living with dementia or those with additional needs.

Manage and resolve resident concerns, queries and complaints in a professional and empathetic manner.

Liaise closely with Site Managers, operatives and client representatives to ensure works run smoothly.

Maintain accurate records of resident communications, feedback and actions taken.

Ensure residents are kept informed throughout the programme and that communication aligns with site activities.

Help minimise disruption and maintain positive relationships between residents and the delivery team.

About You

Previous experience as a Resident Liaison Officer within social housing, construction or property maintenance.

Experience supporting planned works programmes, particularly kitchens, bathrooms, painting or general refurbishment.

A confident and empathetic approach when dealing with residents, including vulnerable individuals.

Awareness of dementia-related challenges and experience supporting people with additional needs.

Excellent communication and interpersonal skills.

Strong organisational skills and attention to detail.

A proactive and solution-focused approach to resolving issues.

Full UK driving licence (essential).

What's on Offer?

Salary of up to £34,000, depending on experience.

£4,200 annual car allowance.

Bonus scheme (eligible after one year's service).

Pension scheme and life assurance.

25 days' annual leave plus bank holidays.

Perkbox benefits, including discounts, perks and wellbeing offers.

One paid volunteering day per year.