Resident Liaison Officer

Fortus Recruitment Group; London; On-site; GBP 30,000 - 36,000; Full time

Job summary

Fortus Recruitment Group is seeking an experienced Resident Liaison Officer to support a planned works programme in West London. This role involves engaging with residents, handling complaints, and coordinating with site teams to ensure project standards are met. With a competitive salary of up to £36k plus package, this is a permanent opportunity to join a growing business.

Qualifications

• Experience as a Resident Liaison Officer is essential.
• Strong communication skills over the phone and face-to-face are desired.
• Ability to work within a team and independently.

Responsibilities

• Booking in appointments to visit occupied properties.
• Carrying out condition surveys.
• Dealing with resident complaints.
• Working with site teams to complete works to standard.
• Building relationships with tenants and contractors.

Skills

Strong communication skills

Teamwork

IT skills

Job description

Resident Liaison Officer

Up to 36k plus package

West London

Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team.

My client are based in West London, and they are carrying out a planned works programme across Ealing, Ladbroke Grove and Wembley. Works are being carried out to occupied properties and include window and door renewals and kitchen and bathroom refurbishment projects.

Within this role, day to day duties will include but not be limited too;

• Booking in appointments to visit occupied properties
• Carrying out condition surveys
• Dealing with resident complaints
• Working hand in hand with the site team to get works completed to the correct standard
• Building strong relationships with tenants and contractors

My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired.

This is a great opportunity to join a growing business on a permanent basis.