Resident Liaison Officer

Build Recruitment; Hemel Hempstead; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading main contractor in the social housing sector is seeking a dedicated Resident Liaison Officer in Hemel Hempstead. This role will involve acting as a crucial link between project teams, residents, and clients, ensuring smooth communication and a positive experience for all stakeholders involved on SHDF maintenance projects.

Qualifications

• 3+ years experience as a Resident Liaison Officer (RLO) required.
• Ability to work independently and in a team.
• Proactive and self-motivated.

Responsibilities

• Gather information from residents regarding door preferences.
• Handle resident complaints and issues efficiently.
• Facilitate communication between stakeholders.

Skills

Customer service experience

Exceptional communication skills

IT proficiency

Strong interpersonal skills

Job description

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Client:

Build Recruitment

Location:

Hemel Hempstead, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3bcdc638633d

Job Views:

22

Posted:

20.06.2025

Expiry Date:

04.08.2025

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Job Description:

Senior/experienced RLO

Immediate start

Hemel Hempstead

We are currently seeking an experienced and dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating in Hemel. Based our of the office Hemel Hempstead you will be a vital link between the site team, residents, and clients. You will be working on SHDF maintenace social housing projects.

Key Responsibilities:

• Gathering information from residents in regards to their door preferences.
• Handling resident complaints and issues with professionalism and efficiency.
• Maintaining property records and conducting validation and customer satisfaction surveys.
• Facilitating communication between all stakeholders for a seamless project experience.
• Managing the aftercare, ensuring any faults are reported and dealt with
• Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.

Requirements:

• Previous experience as a Resident Liaison Officer (RLO) is essential. Please only apply if you have 3 years+ experience
• Customer service experience is key
• Exceptional communication skills and ability to work collaboratively.
• IT proficiency and adaptability to on-site operations.
• Ability to work independently and as part of a team.
• Strong interpersonal skills and a proactive attitude.
• Ambitious, innovative, and self motivated
• Must have driving licence and own vehicle

How to Apply:

If you possess the required experience and skills, please submit your CV today to be considered for this exciting opportunity.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.