RLO -Resident Liaison Officer

Construction, Property and Engineering; London; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading company in construction and property management is seeking a proactive team member to assist in scheduling and planning works. The ideal candidate will have experience in a call center, excellent communication skills, and attention to detail, along with a valid UK Driving Licence. This hybrid role includes both on-site and office work, providing a quality service to residents.

Benefits

Company Vehicle

Qualifications

• Experience working in a call center environment.
• Keen attention to detail.
• Valid UK Driving Licence required.

Responsibilities

• Provide customer service to residents and customers.
• Arrange and reschedule appointments for residents.
• Log current jobs onto the job management system.

Skills

Communication skills

Attention to detail

Multi-tasking

Job description

About the Role: Working as part of a busy team, you will assist the operational team in scheduling and planning works efficiently and cost-effectively, ensuring a quality service for residents. This role involves both on-site and office working, Monday to Friday, 8 AM - 5 PM.

About You: You will have experience working in a call centre environment and possess excellent communication skills with keen attention to detail. The ability to multi-task and meet deadlines and targets is essential. A valid UK Driving Licence is also required.

Responsibilities:

• Providing customer service to residents and customers.
• Arranging and rescheduling appointments for residents with Trades people in a cost-effective and organised manner.
• Dealing with queries from residents and managing appointments.
• Logging current jobs onto our job management system/database.
• Collaborating with Supervisors and trades people to organise and schedule work.

Benefits:

• Salary: Up to £31,000 per annum
• Hours: 8 AM - 5 PM, Monday - Friday
• Company Vehicle: Implied by the DL requirement for on-site work.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.