Senior Resident Liaison Officer

United Living Group; Tonbridge and Malling; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading property services company is seeking a Senior Resident Liaison Officer to enhance resident communication and satisfaction. This role involves supporting the liaison team and engaging with stakeholders to guarantee effective project delivery in the South London area. Candidates should possess strong communication skills and relevant experience in community engagement.

Benefits

Competitive salary and benefits package

Opportunities for career progression

Qualifications

• Ability to manage difficult situations diplomatically.
• Experience in property services or asset management is a plus.
• Full driving license and own vehicle are essential.

Responsibilities

• Manage communication with residents through various channels.
• Oversee the resident liaison team and ensure customer satisfaction.
• Coordinate site access and provide aftercare to residents.

Skills

Excellent communication

Team management

Stakeholder engagement

Discretion

Education

Experience in resident liaison or community engagement

Job description

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Join to apply for the Senior Resident Liaison Officer role at United Living Group

Job Description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

Job Description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Senior Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will be responsible for the line management of the resident liaison team, ensuring excellent customer satisfaction, communication and collaboration.

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, as Senior Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

The role does cover the South London region including Bromley and Merton. So a drivers licence and own vehicle is essential.

Additional Information

What We Offer

If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering:

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth
• Immediate interview for qualified candidates
  
  

How To Apply

If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation!

As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Construction

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