Resident Liaison Officer

Invision Group; Enfield; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading company in construction services seeks a Resident Liaison Officer for the North London area. This role involves facilitating clear communication between residents and site teams during construction projects, ensuring that residents' needs and queries are addressed effectively. Success in this position demands excellent interpersonal skills, organisational capabilities, and the ability to work independently, along with a proactive and personable approach.

Benefits

Company Van Provided or 10% Car Allowance

Fuel Card

Pension Scheme

Annual Leave

Excellent Progression Opportunities

Qualifications

• Previous experience as a Resident Liaison Officer
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Ability to work independently

Responsibilities

• Be the main liaison between residents and the site/project team
• Address resident queries, concerns, and complaints
• Arrange resident meetings and drop-in sessions
• Support vulnerable residents

Skills

Communication

Interpersonal Skills

Organisational Skills

Time Management

Job description

1 month ago Be among the first 25 applicants

This range is provided by InVision Group Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Residential Liaison Officer - North London Area - Growing Contractor - Up to £35K + Van + Fuel Card

My client, we deliver high-quality refurbishment and construction services across London and the South East. Known for our client-focused approach and strong community values, we work closely with local authorities, housing associations, and residents to ensure our projects are delivered with care, professionalism, and minimal disruption.

The Role

We are seeking a proactive and personable Resident Liaison Officer (RLO) to join our growing team. You will act as the key point of contact between, our site teams, and residents during construction and refurbishment works—ensuring communication is clear, timely, and considerate at all times.

Key Responsibilities

• Be the main liaison between residents and the site/project team
• Provide clear information about scheduled works, access requirements, and timelines
• Address resident queries, concerns, and complaints in a professional and empathetic manner
• Arrange and attend resident meetings and drop-in sessions
• Carry out pre-entry visits and surveys
• Prepare and distribute resident letters and newsletters
• Support vulnerable residents and ensure their specific needs are considered
• Keep accurate records of all communication and issues raised
• Ensure excellent customer satisfaction throughout the works
  
  

Requirements

• Previous experience as a Resident Liaison Officer
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Ability to work independently and manage your time effectively
• Understanding of social housing or refurbishment environments is a plus
• A full UK driving licence is desirable
  
  

Benefits:

• Up to £35,000 Basic Salary
• Company Van Provided or 10% Car Allowance
• Fuel Card
• Pension Scheme
• Annual Leave
• Excellent Progression Opportunities

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Construction

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