Resident Liaison Officer

Guildmore Group; Leicester Forest East; On-site; GBP 28,000 - 38,000; Full time

Job summary

Guildmore Group is seeking a Resident Liaison Officer in Leicester to support tenants and manage communications on planned works, queries and complaints. Based at one of our sites, occasional travel to other locations may be required.

You will serve as the main contact for residents, handle queries and complaints, prepare reports, and help keep residents informed about progress and future activity. A collaborative, proactive approach is essential.

Responsibilities

• Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness.
• Address and resolve potential issues and handle complaints effectively.
• Document and register complaints following company and client protocols.
• Attend weekly/monthly meetings and provide relevant reports.
• Prepare and distribute regular Community Newsletters as required.
• Keep site notice boards regularly updated.
• Present updates to residents on progress and future activity.
• Undertake all other duties consistent with the scope of the role.
• Visit and meet residents in their homes, addressing their needs and queries while keeping them well-informed.
• Coordinate with the site team to facilitate smooth execution of remedial works, minimising disruption to residents.
• Develop and maintain effective working relationships with residents.

Job description

Guildmore has an exciting opportunity for a Resident Liaison Officer - Leicester, LE2 7AG.

You will be based at one of our sites and may be required to travel to other locations when projects are complete.

In this role, you will be responsible for supporting tenants in their homes and ensuring that all planned works, queries, and complaints are addressed in a timely and professional manner.

Primary and General Responsibilities

• Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness.

• Address and resolve potential issues and handle complaints effectively.

• Document and register complaints following company and client protocols.

• Attend weekly/monthly meetings and provide relevant reports.

• Prepare and distribute regular Community Newsletters as required.

• Keep site notice boards regularly updated.

• Present updates to residents on progress and future activity.

• Undertake all other duties consistent with the scope of the role.

• Visit and meet residents in their homes, addressing their needs and queries while keeping them well-informed.

• Coordinate with the site team to facilitate smooth execution of remedial works, minimising disruption to residents.

• Develop and maintain effective working relationships with residents.

What we offer

• Full training and ongoing support.
• Opportunities to learn system management, compliance, and business operations.
• Friendly and supportive working environment.
• Clear career progression within the team.