Resident Liaison Officer

Fawkes & Reece Group; Greater London; On-site; GBP 27,000 - 36,000; Full time

Job summary

Fawkes & Reece Group in London is seeking a Resident Liaison Officer for a housing project in Camden. You will be the main point of contact for residents, coordinating repairs and addressing enquiries to ensure smooth daily operations.

Applicants should have prior experience as a resident liaison officer and strong customer service and communication skills. You will attend meetings, support residents, handle complaints, and liaise with subcontractors to ensure timely repairs.

Qualifications

• Must have previously worked as a resident liaison officer.
• Strong customer service and communication skills.
• Experience handling repairs requests and enquiries.

Responsibilities

• Dealing with customers on a day to day basis regarding repairs and enquiries.
• Being the main point of contact between the resident and the contractor.
• Attending meetings and briefings.
• Support residents.
• Handling complaints and investigating them.
• Booking repairs in.
• Liaising with sub contractors.

Skills

Customer service

Communication

Problem solving

Job description

A main contractor is currently seeking a Resident Liaison Officer for a London based housing project in Camden

Day to day duties:

• Dealing with customers on a day to day basis regarding repairs and enquiries
• Being the main point of contact between the resident and the contractor
• Attending meeting and briefings
• Support residents
• Handling complaints and investigating them
• Booking repairs in
• Liaising with sub contractors

You must have been a resident liaison office previously to be considered for this role.