Resident liaison Officer

Clarion Housing Group; Greater London; Hybrid; GBP 37,000 - 45,000; Full time

Job summary

Clarion Housing Group is seeking a Resident Liaison Officer in North London, based at our Corsica Street office with hybrid working. You will support effective communication between residents, Clarion, contractors and stakeholders to deliver excellent customer experience.

You will build and maintain positive relationships, ensure residents’ views are heard and help delivery of service commitments. Some travel across local regions is required.

Qualifications

• Experience in resident liaison or customer service.
• Ability to communicate effectively with residents, contractors and stakeholders.
• Comfort with travel across local regions.

Responsibilities

• Support effective communication between residents, Clarion Housing Group, contractors and stakeholders.
• Build and maintain positive relationships with residents and partners.
• Ensure residents’ views are heard and contribute to service commitments.
• Support smooth delivery of services and resolve issues.

Skills

Communication skills

Customer service

Travel flexibility

Job description

Salary: £36,709 to £45,367 per annum

Location:London, Corsica Steet – hybrid working arrangement

Hours: 36 hours per week

Contract Type: Secondment/ Fixed Term Contract until 31st March 2027

We’relooking to recruita Resident Liaison Officer to join our existing team in North London.

This is a fantastic opportunity to join a fast-paced and dynamic team whereyou will play a key role in delivering an excellent customer experience by supporting effective communication between residents, Clarion Housing Group, contractors and other stakeholders. You will build and maintain positive relationships, ensure residents’ views are heard, and help deliver on service commitments. Working collaboratively with colleagues and partners, you will support the smooth delivery of services, resolve issues effectively and contribute to responsive, customer-focused outcomes that reflect Clarion’s values of openness, responsibility, respect, success and continuous improvement.

Our residents are ourpriority,and we are keen to ensure we hear their views and communicate effectively on service promises.

You’llreport into a Neighbourhood Response Manager,and we can support regular home working, with attendance at offices and resident visits so applicants must be able to travel across local regions as and whenrequired.

If this sounds like an opportunity for you then take a look at the full role profile for more information Resident Liaison Officer

Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle -dive in and find out more here

This is a hybrid role based in our Corsica Street office in London, requiring you to work in the office up to two days a week. You’ll split your time between working from home and the office and travel around the region as and when required.

Closing Date: Sunday 25th October 2026 at midnight.

Applicants must be able to travel across the region asrequired.

This post is subject to Basic Criminal Record Check Clearance.

At Clarion Housing Group, we support the responsible use of AI.Please visit our website to view your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarionarenot able to offer visa sponsorship.Youare required toresidein England or Wales for the duration of your employment.

This vacancy may close early without notice.