Resident liaison Officer

Clarion Housing Group Limited; Greater London; Hybrid; GBP 37,000 - 45,000; Full time

Job summary

Clarion Housing Group Limited is seeking a Resident Liaison Officer in North London. The role focuses on delivering excellent customer experience by supporting effective communication between residents, Clarion, contractors and stakeholders.

You will build relationships, ensure residents’ views are heard, and help deliver on service commitments. The position is hybrid, with travel across local regions as required and reporting to a Neighbourhood Response Manager.

Qualifications

• Strong communication and interpersonal skills.
• Ability to build and maintain relationships with residents and stakeholders.
• Willingness to travel across local regions as required.

Responsibilities

• Facilitate effective communication between residents, Clarion Housing Group, contractors and other stakeholders.
• Build and maintain positive relationships with residents and ensure their views are heard.
• Assist in delivering service commitments and responsive, customer-focused outcomes.
• Support smooth delivery of services and resolve issues in a timely manner.
• Travel across local regions as required.

Job description

Salary: £36,709 to £45,367 per annum

Location: London, Corsica Steet - hybrid working arrangement

Hours: 36 hours per week

Contract Type: Secondment/ Fixed Term Contract until 31st March 2027

We're looking to recruit a Resident Liaison Officer to join our existing team in North London. This is a fantastic opportunity to join a fast-paced and dynamic team where you will play a key role in delivering an excellent customer experience by supporting effective communication between residents, Clarion Housing Group, contractors and other stakeholders. You will build and maintain positive relationships, ensure residents' views are heard, and help deliver on service commitments. Working collaboratively with colleagues and partners, you will support the smooth delivery of services, resolve issues effectively and contribute to responsive, customer-focused outcomes that reflect Clarion's values of openness, responsibility, respect, success and continuous improvement. Our residents are our priority, and we are keen to ensure we hear their views and communicate effectively on service promises. You'll report into a Neighbourhood Response Manager, and we can support regular home working, with attendance at offices and resident visits so applicants must be able to travel across local regions as and when required. If this sounds like an opportunity for you then take a look at the full role profile for more informationResident Liaison Officer

Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here

This is a hybrid role based in our Corsica Street office in London, requiring you to work in the office up to two days a week. You'll split your time between working from home and the office and travel around the region as and when required.

Closing Date: Sunday 25th October 2026 at midnight.

Applicants must be able to travel across the region as required.

This post is subject to Basic Criminal Record Check Clearance.

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You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.