Neighbourhood Response Officer

Clarion Housing Group; Coventry; Hybrid; GBP 36,000 - 42,000; Full time

Job summary

Clarion Housing Group is seeking a confident Neighbourhood Response Officer to support Coventry and surrounding areas. You will work hybrid, covering Coventry, and travel as needed while on-site daily.

You will inspect estates, engage residents, and implement improvements to maintain safe, attractive neighbourhoods. You will collaborate with safeguarding teams, social services and police to support wellbeing, manage tenancies, sign ups, welfare checks and address ASB.

Qualifications

• Experience in customer service and working with communities.
• Ability to build effective relationships with internal and external teams.
• Experience following policies, procedures and targets.

Responsibilities

• Conduct regular estate inspections; report issues and implement improvements.
• Design and deliver neighbourhood projects with communities and stakeholders.
• Support residents to manage tenancies, including sign-ups, welfare checks and ASB investigations.
• Work with safeguarding teams, social services, mental health teams and police to support wellbeing.

Skills

Customer service

Community engagement

Policy adherence

IT literacy

Job description

Salary: £35,809 to £41,593 per annum

Hours: 36 hours per week

Location: Hybrid working arrangement – covering Coventry

Contract Type: Permanent

We’re looking for a confident, customer focused Neighbourhood Response Officer to join our team, covering the Coventry and surrounding areas.

You will be responsible for supporting Clarion to embed its vision to provide safe, secure and attractive neighbourhoods with vibrant, diverse and stable communities where people want to live………

What you’ll be doing

Working collaboratively with other teams, external agencies and residents to make Clarion Neighbourhoods clean and safe you will deliver regular estate inspections, identifying and reporting issues and making improvements. You will design and deliver neighbourhood projects and activities with individuals, communities and stakeholders to make a real difference.

You will also be responsible for supporting residents to manage their tenancies including; sign ups, welfare checks, investigations of ASB and breaches of tenancy.

Importantly you will be responsible for working closely with safeguarding teams , social services, mental health teams and the police to support residents health and wellbeing and that of the wider neighbourhood.

What you’ll need

We’re looking for a confident and resilient individual with a positive mind set. With sound experience in customer service, you’ll enjoy working with people in the community. You’ll be able to develop effective working relationships across Clarion and external agencies, within and across the team also be confident working alone. You’ll have experience of working to policies, procedures, plans and targets and can exercise good judgement whilst being proactive and creative in finding solutions. You will have experience with IT systems and processes and be able to grow knowledge and experience of using new ones.

Although the role has responsibility for managing the Coventry area, extensive travel across the other local regions is required from time to time to cover others and a vehicle to do this will be essential. The role is resident facing and so onsite daily.

Closing Date: Sunday 11th October 2026 at midnight.

Applicants must be able to travel across the region as required.

At Clarion Housing Group, we support the responsible use of AI.Please visit our website to view your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion arenot able to offer visa sponsorship.Youare required to reside in England or Wales for the duration of your employment.

Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more