Neighbourhood Response Officer

Clarion Housing Group Limited; Stevenage; Hybrid; GBP 36,000 - 42,000; Full time

Job summary

Clarion Housing Group is inviting applications for a Neighbourhood Response Officer role based in Stevenage. The position is hybrid, requiring travel across the East region to engage with residents, inspect and improve neighbourhoods, and support tenancy management.

The role focuses on safeguarding properties, addressing anti-social behaviour, and coordinating with central teams to deliver local community initiatives.

Responsibilities

• Assist centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour.
• Collaborate with other teams, external agencies and residents to ensure Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy.
• Take ownership to ensure estates are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring grounds maintenance.
• Regular travel across local regions to meet residents as required by the business.

Job description

Salary: £35,809 to £41,593 per annum

Location: Kings Court Stevenage

Hours: 36 hours per week

Contract Type: Permanent

We're seeking confident, customer focused Neighbourhood Response Officer to support the effective management of properties across the East region.

You’ll assist centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour.

Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events.

You’ll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance. You’ll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business.

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here

Closing Date: Thursday 22nd October 2026 at midnight

Applicants must have the ability to travel across the region, covering a large geographical and remote patch.

This is a hybrid role with a base location at our office in Stevenage. Candidates will be expected to work from the office, as well as travel across the local region as and when required.

PLEASE NOTE: Clarion Housing Group is currently undertaking changes to its regional operating model. As a result, whilst this role is being recruited within the East Region and the advertised patch, the successful candidate should be aware that regional boundaries, patch allocations and reporting arrangements may change in the future. It is anticipated that, as part of these changes, this role is likely to transfer into the North, Central and West Region, although this is subject to organisational consultation and approval processes. The geographical area of responsibility may also be adjusted to align with the new operating model.

This post is subject to Basic Criminal Record Check Clearance.

At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.