Resident Liaison Officer

Build Recruitment; Eastbourne; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Small company vehicle

Job summary

Build Recruitment is seeking a Resident Liaison Officer for a social housing roofing programme in Eastbourne. You will be the key link between residents, site teams and the delivery team, ensuring residents are informed and supported throughout the works.

This role offers a salary of £30,000-£35,000, a small company vehicle, and a long-term contract. Strong communication, empathy and organisational skills are essential, along with a full UK driving licence.

Qualifications

• Experience as an RLO or in housing, customer service, or a community-facing role.
• Strong communication and people skills.
• Ability to handle sensitive or challenging situations.
• Good organisational and IT skills.
• Full UK Driving Licence (vehicle provided).

Responsibilities

• Act as main point of contact for residents during roofing works.
• Explain project timelines, scaffolding needs, and potential disruption.
• Conduct home visits, drop-in sessions, and resident meetings.
• Provide additional support to vulnerable residents.
• Manage and resolve resident queries and complaints.
• Coordinate access and appointments with site managers and operatives.
• Maintain accurate communication and resident records.
• Carry out property visits to monitor progress and ensure respectful working practices.
• Promote positive relationships between residents, contractors and the client.
• Log resident interactions and concerns; track issues to ensure timely resolution.

Skills

RLO experience

Customer service

Communication

Organisational skills

IT skills

Full UK Driving Licence

Job description

Resident Liaison Officer - Social Housing Roofing Programme

Location: Eastbourne

Salary: £30,000-£35,000 Small Company Vehicle

Contract Type: Full-Time, Permanent - up to 10 years work

About the Company

Our client is a respected contractor specialising in social housing maintenance and external works. They are delivering a major roofing replacement and improvement programme across occupied homes in Eastbourne and require a Resident Liaison Officer to support residents throughout the project.

Role Overview for the Resident Liaison Officer

As the Resident Liaison Officer, you will act as the key link between residents, site teams, and the wider project delivery team. You will ensure households are fully informed about upcoming roofing works, supported throughout the process, and that any concerns are managed professionally.

Key Responsibilities

Resident Communication & Support

• Act as the main point of contact for residents during roofing works
• Explain project timelines, scaffolding needs, and potential disruption
• Conduct home visits, drop-in sessions, and resident meetings
• Provide additional support to vulnerable residents
• Manage and resolve resident queries and complaints

Project Coordination

• Work with site managers and operatives to coordinate access and appointments
• Maintain accurate communication and resident records
• Carry out property visits to monitor progress and ensure respectful working practices

Community Engagement

• Promote positive relationships between residents, contractors, and the client
• Support feedback surveys and engagement initiatives

Administration & Reporting

• Log resident interactions and concerns
• Provide updates on engagement and satisfaction
• Track issues to ensure timely resolution

Requirements for the Resident Liaison Officer

• Experience as an RLO or in housing, customer service, or a community-facing role
• Strong communication and people skills
• Ability to handle sensitive or challenging situations
• Good organisational and IT skills
• Full UK Driving Licence (vehicle provided)

What's on Offer for the Resident Liaison Officer

• £30,000-£35,000 salary
• Small company vehicle included
• Long-term social housing contract in Eastbourne
• Supportive, established delivery team
• Opportunities for progression and development