Commercial and Operations Manager

Ian Williams Ltd.; Romsey; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Profit share scheme (9.33% of base)

Car allowance, private mileage & fuel

Pension contribution up to 10%

Annual leave with buy/sell options

Life insurance & medical cover

Training and development opportunities

Agency relationship restrictions

Job summary

Ian Williams Ltd in Romsey seeks a Commercial and Operations Manager to lead capital works contracts, balancing customer expectations with profitability and quality targets.

You will manage risk, oversee budgets and cash flow, and develop strong relationships with key clients across housing, defence and public sector projects in Hampshire. A proven track record in property services or building maintenance is essential.

Qualifications

• Leadership experience in a comparable role
• Experience delivering profit and loss reporting and budgets
• Experience managing budgets of £3 million to £10 million
• Strong client relationship skills and ability to resolve disputes

Responsibilities

• Lead the delivery of capital works contracts in line with customer expectations and the Ian Williams Business Management System.
• Drive contract profitability, gross margin performance, cash flow and robust financial controls.
• Monitor KPIs and ensure contracts meet safety, quality, cost, value and programme targets.
• Manage commercial risk, contractual obligations and overall business performance.
• Build trusted customer relationships that support repeat business and future growth.
• Lead, develop and empower operational, commercial and support teams to achieve exceptional results.
• Manage billings, work in progress and debt to achieve cash-management targets.
• Develop a reliable, competitive subcontractor supply chain.
• Support business development, tender submissions and growth opportunities.
• Contribute to annual budgets and longer-term business planning.

Skills

Leadership

Contract management

Financial control

Stakeholder relations

Job description

Are you a commercial and/or operational leader who knows how to inspire teams, deliver outstanding results and create lasting value for customers? At Ian Williams, we are looking for a driven Commercial and Operations Manager who shares our values and is passionate about developing people, improving performance and making a positive difference.

Reporting to the senior leadership team, you will take full accountability for the commercial and operational performance of our Romsey capital business unit. You will balance customer satisfaction, profitability, quality, safety and sustainable growth while leading planned investment programmes for key housing, defence and public sector clients across Hampshire and the New Forest.

This is an excellent opportunity for a commercially astute, people-focused leader with experience in property services, building maintenance or refurbishment. You will bring drive and vision alongside the empathy and leadership skills needed to build a successful, motivated team.

What we offer

• Company profit share scheme (9.33% of base salary achieved last year)
• Car allowance, private mileage scheme and fuel card
• Enhanced employer pension contribution of up to 10%, or a savings scheme
• Annual leave including public holidays, with the option to buy up to five days or sell up to three days each year
• Annual pay reviews
• Life assurance, medical insurance and permanent health insurance
• Enhanced maternity and paternity pay
• Training and development opportunities
• Exclusive discounts from preferred suppliers
• Access to the Lighthouse Construction Industry Charity for health and wellbeing support, including free legal and financial advice

What you’ll be doing as a Commercial and Operations Manager

• Lead the delivery of capital works contracts in line with customer expectations and the Ian Williams Business Management System. Key workstreams include: kitchen and bathroom replacement programmes, Fire Risk Assessment remedial works, decarbonisation and retrofit projects, and planned capital improvement works.
• Drive contract profitability, gross margin performance, cash flow and robust financial controls.
• Monitor KPIs and ensure contracts meet safety, quality, cost, value and programme targets.
• Manage commercial risk, contractual obligations and overall business performance.
• Build trusted customer relationships that support repeat business and future growth.
• Lead, develop and empower operational, commercial and support teams to achieve exceptional results.
• Manage billings, work in progress and debt to achieve cash-management targets.
• Develop a reliable, competitive subcontractor supply chain.
• Support business development, tender submissions and growth opportunities.
• Contribute to annual budgets and longer-term business planning.

What you’ll bring to the role of Commercial and Operations Manager

• Leadership experience in a comparable role, ideally within contracting, property services, housing or the public sector.
• A genuine passion for people, with a track record of engaging, empowering and developing high-performing teams.
• Experience contributing to business and operational plans, profit and loss reporting, and managing budgets of £3 million to £10 million.
• Strong client relationship skills, with a clear understanding of contractual expectations, KPIs and SLAs, and the ability to resolve disputes effectively.

About Ian Williams Ltd

Find out more about Ian Williams through our website, social media channels, LinkedIn, Indeed and Glassdoor.

The successful applicant will be required to complete a criminal records check. As an organisation assessing applicants’ suitability for positions which are included in the Rehabilitation of Offenders Act 1974 (Exceptions) Order using criminal record checks processed through the Disclosure and Barring Service (DBS), we comply fully with the code of practice and undertake to treat all applicants for positions fairly.

Ian Williams is proud to be an equal opportunity employer. We are committed to creating an inclusive workplace where everyone is treated fairly, valued for their contribution and supported to succeed.

We reserve the right to shortlist prior to the closing date.

Ian Williams Ltd will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located atour website.

We are delighted to have strong relationships with our preferred agencies; therefore, we politely request no agencies engage with us in regard to this position.