Resident Liaison for Home Retrofit Projects

Sustainable Building Services; Coventry; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Enhanced pension contributions

Healthcare Cash Plan (employer paid)

Enhanced Maternity Pay

Employee Assistance Programme

CPD support

Job summary

Sustainable Building Services is recruiting a Tenant Liaison Officer in Coventry to manage the resident journey through retrofit projects. You will engage with residents before, during and after works, identify vulnerable tenants and coordinate access for works, while ensuring data protection and excellent customer care.

Role requires a year in a customer-facing construction setting, a full UK driving licence, and GCSEs or equivalent.

Qualifications

• Minimum 1 year working in a customer facing role within the construction industry.
• Full UK Driving licence.
• GCSEs and above, or equivalent qualification.

Responsibilities

• Consulting and supporting residents prior to, during and after works to their homes.
• Identifying vulnerable tenants and any additional needs they might need accommodated.
• Ensuring all resident data is kept safe and secure in line with GDPR.
• Managing the customer/resident journey whilst following client and company engagement procedures.
• Developing effective working relationships with residents, clients, sub-contractors, site-based personnel and local stakeholders.
• Carrying out choice events, consultation events and individual consultations with residents regarding future works.
• Carrying out inductions for residents including process overview, scope of works and property condition surveys with photos for evidence.
• Agreeing access arrangements with residents and scheduling appointments for works.

Skills

Driving Licence

Customer facing

Communication

Education

GCSEs or equivalent

Job description

Sustainable Building Services is recruiting a Tenant Liaison Officer in Coventry to manage the resident journey through retrofit projects. You will engage with residents before, during and after works, identify vulnerable tenants and coordinate access for works, while ensuring data protection and excellent customer care.

Role requires a year in a customer-facing construction setting, a full UK driving licence, and GCSEs or equivalent.