Resident Liaison Officer – Retrofit & Decarbonisation

Fawkes and Reece; Coventry; On-site; GBP 24,000 - 30,000; Full time

Job summary

Fawkes & Reece Group is recruiting a Resident Liaison Officer to work on a decarbonisation retrofit scheme in Coventry. You will build positive relationships with residents, provide information and support during refurbishment, and manage appointments.

The role requires a full driving licence and ideally a CSCS card. You will be the main contact for tenants, coordinate with housing associations, and help residents understand upcoming works and timelines.

Qualifications

• Experience in social housing or similar resident-facing roles.
• Full driving licence required.
• CSCS card preferred or held.

Responsibilities

• Develop positive relationships with residents to provide information and support during refurbishment, maintenance and major works.
• Book appointments and manage your own diary.
• Visit tenants to advise on when and what work is being carried out.
• Act as main point of contact and address tenants' questions or issues.
• Contact neighbourhood housing associations and build working relations.
• Visit empty houses being refurbished and advise on completion dates.
• Attend and chair tenant forum meetings to inform tenants about works.
• Monitor customer complaints and resolve potential issues.

Skills

Resident liaison

Customer service

Relationship building

Diary management

Education

CSCS Card

Job description

Fawkes & Reece Group is recruiting a Resident Liaison Officer to work on a decarbonisation retrofit scheme in Coventry. You will build positive relationships with residents, provide information and support during refurbishment, and manage appointments.

The role requires a full driving licence and ideally a CSCS card. You will be the main contact for tenants, coordinate with housing associations, and help residents understand upcoming works and timelines.