Resident Liaison Lead for Housing & Retrofit Projects

Dunwall Partners Ltd; Brighton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Enhanced pension contributions

Employer paid Healthcare Cash Plan

Enhanced Maternity Pay

Employee Assistance Programme

CPD support

Job summary

Sustainable Building Services is seeking a Tenant Liaison Officer based in Skelmersdale to support residents before, during, and after works. You will manage the customer journey, identify vulnerable tenants, and ensure data protection compliance while coordinating with clients and subcontractors.

The role requires a minimum of 1 year in a customer-facing construction environment, a full UK driving licence, and GCSEs or equivalent.

Qualifications

• 1 year minimum in a customer-facing role within construction.
• Full UK driving licence is required.
• GCSEs or equivalent qualification.
• Ability to multitask and organise fluctuating workload.
• Excellent customer service and communication skills.
• Understanding of health & safety on construction sites.

Responsibilities

• Consulting and supporting residents before, during, and after works.
• Identify vulnerable tenants and any needs to be accommodated.
• Ensure resident data is kept safe per GDPR guidelines.
• Manage the customer/resident journey following engagement procedures.
• Build relationships with residents, clients, subcontractors, site staff, and stakeholders.
• Run consultation events and inductions, including access arrangements.

Skills

Customer service

Strong communication

UK Driving licence

Education

GCSEs or equivalent

Job description

Sustainable Building Services is seeking a Tenant Liaison Officer based in Skelmersdale to support residents before, during, and after works. You will manage the customer journey, identify vulnerable tenants, and ensure data protection compliance while coordinating with clients and subcontractors.

The role requires a minimum of 1 year in a customer-facing construction environment, a full UK driving licence, and GCSEs or equivalent.