Resident Liaison & Community Relations Lead

Bell Building Projects Limited; Leeds; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Generous pension scheme

Income protection

Death in service

Annual salary reviews

Discretionary performance-based bonus

32 days holiday with flexible bank hol

Professional development

Mileage reimbursed

Job summary

Bell Building Projects Limited in Leeds is hiring a Resident Liaison Officer to be the main contact for residents during construction. You will manage communications, assist with access and coordinate with the project team to minimise disruption while delivering high standards of service.

The role requires excellent communication, empathy and the ability to build relationships with residents from diverse backgrounds.

Qualifications

• Previous experience as a Resident Liaison Officer or similar customer-facing role in construction, housing or property services.
• Experience on refurbishment, cladding or fire remediation projects advantageous.
• Excellent communication and interpersonal skills; ability to build trust and relationships with residents.
• Friendly, approachable and empathetic with residents, especially about ongoing works.
• Strong organisational and time-management skills.
• Confident handling complaints and difficult conversations.
• Good written communication; ability to prepare clear resident correspondence.
• Strong attention to detail and ability to maintain accurate records.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to work independently with the wider project team.
• Proactive, flexible and solutions-focused approach.
• Understanding of safeguarding, confidentiality and data protection requirements.
• Full UK driving licence preferred.

Responsibilities

• Acting as the main point of contact for residents throughout construction works.
• Building and maintaining positive relationships with residents, ensuring they feel informed and supported.
• Communicating planned works, project updates, access requirements and potential disruptions clearly.
• Carrying out resident visits, consultations and meetings to explain upcoming works and address questions.
• Preparing and distributing resident letters, newsletters, notices and other communications.
• Managing resident enquiries, complaints and concerns, ensuring they are recorded, investigated and resolved.
• Working closely with the Project Manager and site team to coordinate works and minimise disruption.
• Identifying residents who may require additional support or reasonable adjustments.
• Maintaining accurate resident records, communication logs and project documentation.
• Supporting the coordination of resident access arrangements and appointments.
• Attending resident meetings, client meetings and progress meetings as necessary.
• Liaising with housing associations, managing agents, local authorities and other stakeholders.
• Supporting community engagement and social value initiatives.
• Ensuring all communications and activities comply with policies and data protection.
• Promoting a positive image of BBP and maintaining high standards of customer service.

Skills

Customer facing

Communication

Organisation

Relationship building

Problem solving

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Bell Building Projects Limited in Leeds is hiring a Resident Liaison Officer to be the main contact for residents during construction. You will manage communications, assist with access and coordinate with the project team to minimise disruption while delivering high standards of service.

The role requires excellent communication, empathy and the ability to build relationships with residents from diverse backgrounds.