Resident Liaison & Community Engagement Specialist

Retrofit Professionals; England; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Inclusive workplace

Opportunities for growth

Diversity and inclusion initiatives

Job summary

A social housing property maintenance firm is seeking a Resident Liaison Officer to cover the Kent area. This role involves acting as the main point of contact for residents, coordinating work with contractors, and ensuring residents are supported during renovations. The ideal candidate should have strong communication skills, experience in customer service, and a valid driving license. Join a company that values innovation and inclusivity while making a real impact in the community.

Qualifications

• Strong interpersonal and communication skills are essential.
• Experience in customer service or community engagement is a must.
• Ability to manage conflict with diplomacy is required.

Responsibilities

• Serve as the first contact for residents regarding maintenance issues.
• Liaise with contractors to minimize inconvenience to residents.
• Promote resident involvement in decision-making processes.

Skills

Interpersonal skills

Customer service experience

Conflict management

Organizational skills

Proficiency with Microsoft Office

Driving License

Job description

A social housing property maintenance firm is seeking a Resident Liaison Officer to cover the Kent area. This role involves acting as the main point of contact for residents, coordinating work with contractors, and ensuring residents are supported during renovations. The ideal candidate should have strong communication skills, experience in customer service, and a valid driving license. Join a company that values innovation and inclusivity while making a real impact in the community.