Resident Liaison & Communications Lead

United Infrastructure Group; Birmingham; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

United Infrastructure is seeking a Resident Liaison Officer in Birmingham to be the main point of contact for residents during infrastructure projects. You will engage residents through newsletters, meetings, visits, and open days, ensuring they understand processes and updates, while coordinating handovers to site teams.

You will deliver high-quality customer aftercare, manage expectations between residents, the client and our operations teams, and work in a role needing discretion and

Qualifications

• Experience as Resident Liaison Officer or similar role in property services.
• Experience with contractor/client-side liaison in maintenance or asset management preferred.
• Able to stay composed under pressure and handle sensitive situations with discretion.

Responsibilities

• Be a visible point of contact for residents and communicate updates via newsletters, meetings, visits and open days.
• Coordinate handover of keys to site teams and ensure smooth transition to works.
• Provide high-quality customer aftercare and manage expectations between residents, client and operations teams.

Skills

Excellent communication

Stakeholder management

Customer service

Job description

United Infrastructure is seeking a Resident Liaison Officer in Birmingham to be the main point of contact for residents during infrastructure projects. You will engage residents through newsletters, meetings, visits, and open days, ensuring they understand processes and updates, while coordinating handovers to site teams.

You will deliver high-quality customer aftercare, manage expectations between residents, the client and our operations teams, and work in a role needing discretion and