Resident Liaison & Admin for London High-Rise Site

Hill McGlynn Recruitment; Greater London; On-site; GBP 32,000 - 40,000; Full time

Job summary

Hill McGlynn Recruitment is seeking a Resident Liaison Officer / Administrator to join a live high-rise residential site in London, E1. You will be the main contact for residents, tenants and the public, handling communications and providing admin support to the site management team.

The role is full-time and site-based with a salary up to £36,000 per annum. Strong organisational and communication skills are essential, especially in housing/construction contexts.

Qualifications

• Previous administration experience with strong organisational skills - essential.
• Excellent communication skills and experience dealing with tenants, residents or members of the public - essential.
• Experience working as a Resident Liaison Officer, Administrator or in a similar customer-facing role.
• Confidence handling resident enquiries, concerns and complaints professionally.
• Strong Microsoft Office skills, particularly Outlook, Word and Excel.
• Excellent written communication skills and attention to detail.
• The ability to manage multiple administrative tasks and prioritise workloads.
• A calm, professional and approachable manner when dealing with residents.
• Previous construction industry knowledge or experience would be advantageous.
• Experience within social housing, residential refurbishment or occupied properties would be beneficial.

Responsibilities

• Acting as a key point of contact for residents and tenants regarding ongoing construction works.
• Providing general administrative support to the site management and project teams.
• Communicating planned works, access requirements and project updates to residents.
• Responding professionally to resident enquiries, concerns and complaints.
• Maintaining accurate resident communication records and project documentation.
• Coordinating appointments and access arrangements with residents and site teams.
• Preparing letters, notices, emails and other resident communications.
• Liaising with Site Managers, Project Managers and subcontractors regarding resident requirements.
• Supporting the resolution of resident complaints and ensuring issues are followed up.
• Maintaining spreadsheets, trackers, reports and general site administration.
• Attending resident meetings and supporting community engagement where required.
• Ensuring residents are kept informed of works affecting their properties or communal areas.

Skills

Administration experience

Communication skills

Organisation

Customer service

Resident liaison experience

Tools

Microsoft Office

Job description

Hill McGlynn Recruitment is seeking a Resident Liaison Officer / Administrator to join a live high-rise residential site in London, E1. You will be the main contact for residents, tenants and the public, handling communications and providing admin support to the site management team.

The role is full-time and site-based with a salary up to £36,000 per annum. Strong organisational and communication skills are essential, especially in housing/construction contexts.