Resident Lettings & Customer Experience Associate

Cobalt Recruitment; Southampton; On-site; GBP 21,000 - 30,000; Full time

Job summary

A leading recruitment agency seeks a Resident Services Leasing Associate in Southampton. This role focuses on providing exceptional customer service while ensuring efficient leasing processes. Responsibilities include managing viewings, supporting residents, and maintaining effective communication through Salesforce. Ideal candidates possess strong interpersonal skills and familiarity with CRM systems. Property qualifications are a plus. Competitive package and opportunities for growth are offered in a dynamic work environment.

Qualifications

• Experience supporting lettings or leasing activity is essential.
• Confidence in dealing with targets and strong customer service ethos required.
• Knowledge of Health & Safety requirements on site is beneficial.

Responsibilities

• Deliver the organisation’s customer service standards.
• Conduct viewings and assist prospective residents.
• Manage inbound leads and customer communication.

Skills

Working knowledge of leasing

Strong communication skills

Confidence working towards targets

Experience as part of a collaborative team

Familiarity with CRM systems (Salesforce)

Education

Property or customer service qualifications

Tools

Salesforce

Job description

A leading recruitment agency seeks a Resident Services Leasing Associate in Southampton. This role focuses on providing exceptional customer service while ensuring efficient leasing processes. Responsibilities include managing viewings, supporting residents, and maintaining effective communication through Salesforce. Ideal candidates possess strong interpersonal skills and familiarity with CRM systems. Property qualifications are a plus. Competitive package and opportunities for growth are offered in a dynamic work environment.