Resident Services Leasing Associate

One Property Recruitment; Southampton; On-site; GBP 24,000 - 32,000; Full time

Job summary

A recruitment agency in the real estate sector is seeking a dynamic Resident Services Leasing Associate in Southampton. This pivotal role involves delivering exceptional service, conducting property viewings, and managing customer communications. Ideal candidates should have experience in residential lettings or hospitality and possess excellent communication skills. Apply for a chance to be part of a vibrant team focused on innovation and service excellence.

Qualifications

• Experience in residential lettings, hospitality, or travel & tourism.
• Strong leasing experience.
• Ability to implement Health & Safety requirements.

Responsibilities

• Deliver outstanding customer service.
• Conduct property viewings and manage communications.
• Collaborate with the Lettings Manager for market-ready properties.
• Carry out Right to Rent checks and reference reviews.
• Coordinate with Lettings Manager to ensure properties are market-ready.
• Handle resident bookings for amenities and services.
• Assist with incident resolution and issue escalation.

Skills

Customer service

Communication

Teamwork

Target-driven

Proactive approach

Event coordination

Education

Relevant qualifications in property or customer service

Tools

Salesforce

Job description

Overview

Senior Recruitment Consultant at One Property Recruitment | Build to Rent

Southampton City Centre

Full-time | Permanent

We are seeking a dynamic and customer-focused Resident Services Leasing Associate to join the front-of-house team at a premium residential development in Southampton. This is a pivotal role in ensuring residents receive exceptional service, the building is maintained to high standards, and properties are let efficiently.

Key Responsibilities

• Deliver outstanding customer service aligned with brand standards
• Conduct property viewings and support the full lettings journey
• Manage inbound leads and customer communications via Salesforce
• Carry out Right to Rent checks and reference reviews
• Collaborate with the Lettings Manager to ensure properties are market-ready
• Coordinate resident bookings for amenity spaces and cleaning services
• Handle complaints and resolve issues effectively
• Manage parcels, keys, and visitor logs
• Prepare and deliver shift handover documentation
• Identify opportunities to enhance resident experience and service delivery

What We’re Looking For

• Previous experience in residential lettings, hospitality, or travel & tourism
• Strong leasing experience and a target-driven mindset
• Excellent communication and interpersonal skills
• Team player with a proactive approach
• Awareness of Health & Safety requirements and ability to implement them
• Experience in event coordination is a plus
• Relevant qualifications in property or customer service are advantageous

Working Hours

• Monday to Friday: 9am – 6pm
• 1 in 3 Saturdays: 9am – 6pm (lone working, with Sunday & Monday off)
• Bank holidays may require cover, with flexibility to book off if resourced

Why Join Us?

This opportunity is part of a growing sector in UK real estate, offering long-term career development in a vibrant, community focused environment. You’ll be part of a team that values service excellence, innovation, and making a positive impact on residents’ lives.

Ready to take the next step in your property career?

How to Apply:

If this position is of interest, please get in touch with Katie Altoft at [e-mail].

One Property Recruitment are specialists in the real estate sector covering block and estate management, Build To Rent, financial services, commercial and facilities management. We’re reshaping careers and lives through a gold standard of property recruitment by connecting exceptional talent with leading organisations. Passionate about real estate, our team works tirelessly to attract, nurture, and connect the best talent to drive industry success.

Please note: Due to a high volume of applicants, should you not hear from us within 5 working days, you may assume your application has been unsuccessful.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Management

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