Leasing Associate

Ritz Recruitment Ltd; Stevenage; On-site; GBP 17,000 - 22,000; Full time

Job summary

Ritz Recruitment Ltd in Stevenage is seeking a Leasing Associate to welcome residents and manage the full leasing journey, including property viewings and tenancy administration.

You will build relationships with residents, handle enquiries via email, webchat and in person, and support move-ins, move-outs and resident events. This fast-paced role requires a proactive, customer-focused approach and strong organisational skills with an immediate start.

Qualifications

• Experience in sales, hospitality, customer service, leisure, reservations or a similar customer-focused environment.
• A confident communicator with excellent relationship-building skills.
• Strong organisational skills and attention to detail.
• A proactive, positive attitude with the ability to multitask.
• Comfortable using Microsoft Office and digital systems.
• A team player who thrives in a fast-paced environment and enjoys exceeding targets.

Responsibilities

• Conducting property viewings and managing the full leasing journey
• Building strong relationships with prospective and existing residents
• Handling enquiries via email, webchat and in person
• Supporting move-ins, move-outs and resident events
• Maintaining accurate records and tenancy administration
• Assisting with community inspections and ensuring high presentation standards
• Delivering a welcoming front-of-house experience
• Supporting resident satisfaction through prompt issue resolution

Skills

Sales experience

Customer service

Communication

Organisational skills

Attention to detail

Microsoft Office

Team player

Multitasking

Tools

Microsoft Office

Job description

Leasing Associate, Stevenage SG1, £14ph

Passionate about people, sales and delivering exceptional customer experiences?

Join this vibrant residential property as a Leasing Associate and play a key role in creating an outstanding living experience for our residents!

In this fast-paced and varied role, you'll be the face of the community, conducting apartment viewings, converting enquiries into successful lettings, supporting resident events, and ensuring every interaction exceeds expectations. You'll work closely with residents, contractors, suppliers and colleagues to deliver seamless day-to-day operations and exceptional customer service.

Duties

• Conducting property viewings and managing the full leasing journey
• Building strong relationships with prospective and existing residents
• Handling enquiries via email, webchat and in person
• Supporting move-ins, move-outs and resident events
• Maintaining accurate records and tenancy administration
• Assisting with community inspections and ensuring high presentation standards
• Delivering a welcoming front-of-house experience
• Supporting resident satisfaction through prompt issue resolution

Attributes

• Experience in sales, hospitality, customer service, leisure, reservations or a similar customer-focused environment
• A confident communicator with excellent relationship-building skills
• Strong organisational skills and attention to detail
• A proactive, positive attitude with the ability to multitask
• Comfortable using Microsoft Office and digital systems
• A team player who thrives in a fast-paced environment and enjoys exceeding targets

This role is to start immediately to don't miss out on this great opportunity!