Resident Housing Officer – Immediate Start (Temporary)

Morgan Hunt UK Limited; Chelmsford; On-site; GBP 29,000 - 35,000; Full time

Job summary

Morgan Hunt UK Limited is seeking an experienced Housing Officer to join a well-established housing organisation on a temporary basis. You will manage a portfolio of properties, build relationships with residents and ensure estates are safe and well-maintained.

This role is based in CM14, Essex, offering 35 hours per week, with a pay rate of £18.76 per hour. Immediate start subject to compliance and a supportive team environment.

Qualifications

• Strong communication, customer service, and problem-solving abilities.
• Good IT skills including MS Office and housing management systems.
• Experience in tenancy management and working with diverse communities.

Responsibilities

• Manage a portfolio of residential properties and provide an excellent housing management service.
• Build strong relationships with residents and act as their first point of contact.
• Investigate and resolve tenancy-related issues, including ASB, complaints, and safeguarding concerns.
• Carry out regular estate inspections and ensure communal areas are maintained to a high standard.
• Work with repairs, maintenance teams, contractors, and managing agents to resolve issues promptly.
• Monitor repairs and maintenance performance to ensure excellent customer service.
• Support residents by providing advice and guidance on tenancy matters.
• Manage service charges and communicate effectively with residents regarding housing services.
• Ensure accurate record keeping and maintain up-to-date case management systems.
• Collaborate with internal teams and external partners to improve resident satisfaction.

Skills

Communication skills

Customer service

Problem solving

IT skills

Job description

Morgan Hunt UK Limited is seeking an experienced Housing Officer to join a well-established housing organisation on a temporary basis. You will manage a portfolio of properties, build relationships with residents and ensure estates are safe and well-maintained.

This role is based in CM14, Essex, offering 35 hours per week, with a pay rate of £18.76 per hour. Immediate start subject to compliance and a supportive team environment.