Resident Experience Liaison for Maintenance & Repairs

Home Group Limited; Wetherby; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

34 days leave

Health cash plan

Instant pay access

Career development

Family friendly policies

Job summary

Home Group Limited in the United Kingdom is seeking a proactive professional to be the voice of the customer, guiding repairs and maintenance to meet residents' needs and prevent issues from escalating.

This 12-month full-time contract requires a business vehicle, a DBS check paid by us, and a generous benefits package including 34 days of leave and a health cash plan. Join a team dedicated to wellbeing and progressing careers through training and development.

Qualifications

• Experience overseeing maintenance works through to successful completion.
• Ability to explain technical details in a way customers understand.
• Strong stakeholder skills and confidence to hold others to account.
• Tenacity to resolve complex complaints and keep customers at the heart.
• Skills to analyse data and turn insight into action plans for improvement.

Responsibilities

• What you'll do will involve being the voice of the customer and ensuring repairs meet residents' needs.

Skills

Maintenance oversight

Customer listening

Stakeholder management

Data analysis

Problem solving

Job description

Home Group Limited in the United Kingdom is seeking a proactive professional to be the voice of the customer, guiding repairs and maintenance to meet residents' needs and prevent issues from escalating.

This 12-month full-time contract requires a business vehicle, a DBS check paid by us, and a generous benefits package including 34 days of leave and a health cash plan. Join a team dedicated to wellbeing and progressing careers through training and development.