Senior Resident Liaison & Experience Lead

Build Recruitment Limited; South Kesteven; On-site; GBP 36,000 - 42,000; Full time

Job summary

Build Recruitment Limited is seeking a Senior Resident Liaison Officer to support social housing and construction works. The role focuses on building strong relationships with residents, managing expectations and maintaining clear communication across all stakeholders.

You will handle complaints, investigate issues and support the team to deliver a positive resident experience, requiring customer-service excellence and a GDPR-conscious approach.

Qualifications

• Previous experience in a customer service or resident-facing role.
• Background within resident liaison, social housing or maintenance is essential.
• Good understanding of customer service and stakeholder management.
• Excellent communication and organisational skills.
• Professional, approachable and confident when dealing with residents.

Responsibilities

• Build strong relationships with residents and manage expectations.
• Ensure clear communication throughout the works.
• Handle complaints and investigate issues.
• Support the wider team to deliver a positive resident experience.

Skills

Customer service

Resident-facing

People management

Microsoft Office

GDPR awareness

Communication skills

Organisational skills

Stakeholder management

Complaint handling

Job description

Build Recruitment Limited is seeking a Senior Resident Liaison Officer to support social housing and construction works. The role focuses on building strong relationships with residents, managing expectations and maintaining clear communication across all stakeholders.

You will handle complaints, investigate issues and support the team to deliver a positive resident experience, requiring customer-service excellence and a GDPR-conscious approach.