Resident Experience Lead – Refurbishment Projects

Construction Resources Limited.; United Kingdom; Remote; GBP 22,000 - 32,000; Full time

Job summary

Construction Resources Limited is seeking a Customer Liaison Officer on a permanent basis to support planned refurbishment and retrofit projects across a growing portfolio. You will act as the main contact for residents, coordinating communications, access and inductions while upholding GDPR compliance and delivering a high standard of customer care throughout the project lifecycle.

You will work closely with site teams, clients and subcontractors to minimise disruption and maintain resident

Qualifications

• Minimum one year's experience in a customer-facing role within construction, housing, refurbishment or retrofit.
• Full UK Driving Licence.
• GCSEs including English and Maths.
• Excellent organisational and communication skills.
• Good understanding of construction site health and safety practices.
• Ability to build positive relationships with residents and stakeholders.

Responsibilities

• Provide consultation and support to residents before, during, and after works are completed.
• Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle.
• Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented.
• Maintain resident information securely in accordance with GDPR and data protection requirements.
• Respond promptly and professionally to resident enquiries, concerns, and complaints.
• Manage the resident engagement process in line with client and project requirements.
• Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams.
• Organise and attend resident consultation events, information sessions, and one-to-one meetings.
• Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required.
• Complete resident profiling to support effective project planning and communication.
• Coordinate access arrangements and schedule appointments with residents.
• Prepare and distribute resident communication packs for new projects.
• Support social value initiatives by identifying and participating in community engagement activities and local events.

Skills

Customer service

Communication

Organisational skills

Stakeholder management

Health and safety

Time management

Driving Licence

Education

GCSEs including English and Maths

Job description

Construction Resources Limited is seeking a Customer Liaison Officer on a permanent basis to support planned refurbishment and retrofit projects across a growing portfolio. You will act as the main contact for residents, coordinating communications, access and inductions while upholding GDPR compliance and delivering a high standard of customer care throughout the project lifecycle.

You will work closely with site teams, clients and subcontractors to minimise disruption and maintain resident