Resident Experience Associate - Immediate Start (Temp)

DeverellSmith Group; Sheffield; Sur place; GBP 1 653 000 - 2 204 000; Plein temps

Résumé du poste

DeverellSmith Group is recruiting on behalf of a leading Build-to-Rent operator to fill a temporary Resident Services Associate role at a premium development in Sheffield city centre. The position is on-site with immediate start and full-time hours, Monday to Friday, with occasional weekend events and viewings.

You’ll be the face of the building, welcoming residents and guests, handling queries via the Resident App, and supporting leasing activity from viewings to renewals.

Qualifications

• Experience in residential lettings, BTR, hospitality, concierge or customer service.
• Confident, friendly communicator with attention to detail.
• Comfortable using property management systems and resident apps.
• Organised and able to juggle priorities in a fast-paced environment.
• Available to start immediately.
• Full right to work in the UK.

Responsabilités

• Providing a warm, professional welcome at the front desk for residents, visitors, deliveries and contractors
• Handling resident queries and requests promptly through the Resident App ticketing system
• Helping to organise and host community events such as resident socials, movie nights and welcome evenings
• Resolving resident concerns fairly and professionally
• Following up new enquiries and matching prospective residents to available apartments
• Arranging and conducting viewings and development tours
• Supporting renewals and resident retention

Connaissances

Customer service

Front desk

Event hosting

Communication

Resident app experience

Outils

Property management systems

Resident apps

Description du poste

DeverellSmith Group is recruiting on behalf of a leading Build-to-Rent operator to fill a temporary Resident Services Associate role at a premium development in Sheffield city centre. The position is on-site with immediate start and full-time hours, Monday to Friday, with occasional weekend events and viewings.

You’ll be the face of the building, welcoming residents and guests, handling queries via the Resident App, and supporting leasing activity from viewings to renewals.