Resident Experience Assistant

Housing Diversity Network; Greater London; Hybrid; GBP 27,000 - 38,000; Full time

Job summary

Poplar HARCA is seeking a Resident Experience Assistant to join the Compliance team on a full-time basis (35 hours per week). The role provides administrative support to the Head of Resident Experience and focuses on efficient, value-for-money service delivery to residents.

You will update systems and trackers, collate information for complaints, liaise with residents and contractors, and manage routine correspondence to ensure timely responses and accurate data handling.

Qualifications

• Experience in a similar administrative role with comparable responsibilities.
• Experience handling data and numerical information.
• Experience in social housing repairs is desirable.
• Proficient in updating systems, databases and trackers.
• Proficient in MS Word, Excel and Outlook.

Responsibilities

• Update systems, databases and trackers accurately and promptly.
• Collate information for complaints and access cases.
• Organise and update data in line with Poplar HARCA’s policies and procedures.
• Raise orders in line with the organisation’s policies, procedures and obligations.
• Liaise with residents, internal teams, contractors and solicitors.
• Respond to emails and administrative service requests from contractors, solicitors and colleagues.
• Prepare routine correspondence, ensuring that replies are chased and monitored effectively.
• Organise and log incoming correspondence.

Skills

MS Word

Excel

Outlook

Numerical data

Similar role

Social housing repairs (desirable)

Data tracking

Tools

MS Word

Excel

Outlook

Job description

Full Time - 35 Hours per week

Poplar HARCA is an award-winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration.

An opportunity has arisen within ourCompliance teamfor aResident Experience Assistant.

The Resident Experience Assistant is responsible for providing administrative support to the Head of Resident Experience. They play a crucial role in delivering a fast, efficient, and value-for-money service that consistently achieves high levels of resident satisfaction.

Postholder's Responsibilities:

• Update systems, databases and trackers accurately, and in timely manner
• Collate information for complaints and access cases
• Organise, interrogate, and update data in accordance with Poplar HARCA’s policies and procedures
• Raise orders in line with the organisation’s policies, procedures and obligations
• Liaise with residents, internal teams, contractors and solicitors
• Respond to emails and administrative service requests from contractors, suppliers, solicitors and colleagues
• Prepare routine correspondence, ensuring that replies are chased and monitored effectively
• Organise and log incoming correspondence

Skills & Experience:

• Can use MS Word, Excel and Outlook effectively
• Can understand and apply numerical data
• Has worked in a similar role with a similar level of responsibility
• Has worked in repairs within social housing (desirable)
• Has updated systems, databases, and trackers

Closing Date: Friday 2nd October 2026 (5.00pm)