Resident Enquiries Specialist — Cabinet Support (Temporary)

Catering; Birmingham; On-site; GBP 1,853,000 - 2,076,000; Full time

Benefits offered by this job

Weekly pay

Training provided

Career development opportunities

Job summary

Birmingham City Council is seeking multiple Cabinet Support Administrators on a temporary basis to handle resident enquiries via email, provide clear responses, and route complex issues to the right services. The role requires a professional, empathetic approach for vulnerable residents and strong prioritisation to manage high volumes.

You will gain exposure to senior stakeholders and work closely with Cabinet Members, with full training provided and weekly Friday pay.

Qualifications

• Experience in administration, customer service, casework support or complaint handling.
• Excellent written communication skills and attention to detail.
• Empathetic and resilient with ability to handle sensitive situations involving vulnerable residents.
• Strong organisational and problem-solving abilities and ability to work independently.

Responsibilities

• Manage and triage incoming resident enquiries via email.
• Respond to straightforward enquiries promptly and professionally.
• Log and escalate complex cases to relevant departments.
• Maintain accurate records and track enquiries through to resolution.
• Build effective relationships with colleagues and stakeholders across council services.

Job description

Birmingham City Council is seeking multiple Cabinet Support Administrators on a temporary basis to handle resident enquiries via email, provide clear responses, and route complex issues to the right services. The role requires a professional, empathetic approach for vulnerable residents and strong prioritisation to manage high volumes.

You will gain exposure to senior stakeholders and work closely with Cabinet Members, with full training provided and weekly Friday pay.