Administrative Support Assistant

Instagram; North East; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

27 days annual leave (rising to 32)

Local Government Pension Scheme

Flexible working arrangements

Job summary

Local Government Council in the North East is seeking an organised Executive Support Officer to help councillors by tracking and resolving enquiries, coordinating with service teams, and maintaining high-quality responses. You’ll monitor the CRM, chase updates, and ensure timely progress, while supporting complaints processes and continuous improvement.

You should be a confident communicator, comfortable with digital systems, proactive and organised, and have NVQ Level 3 or equivalent.

Qualifications

• NVQ Level 3 or equivalent required.
• Strong organisation and proactive approach.
• Ability to communicate clearly with councillors and service teams.

Responsibilities

• Monitor, track and update councillor enquiries using the CRM.
• Proactively chase updates from service teams before deadlines.
• Provide high-quality, clear updates to councillors in the CRM.
• Support daily enquiry flow and escalation when needed.
• Understand relevant policies shaping service delivery.
• Build strong working relationships with service contacts.
• Assist the Corporate Complaints process and meet targets.
• Contribute ideas to drive continuous improvement.

Skills

Organised

Proactive

Relationship building

Communicator

Digital systems

Teamwork

Education

NVQ Level 3 equivalent

Tools

CRM system

Job description

Are you organised, proactive, and great at building relationships? Do you enjoy keeping things running smoothly behind the scenes? This is your chance to play a vital role in supporting councillors and improving services for communities across the area. WHAT IS INVOLVED? We're looking for someone to join our Executive Support Team, helping to deliver fast, accurate and high-quality responses to standard councillor enquiries. You'll be the link between councillors and service teams, ensuring every enquiry is tracked, updated and resolved with care.

What You'll Be Doing

• Managing councillor enquiries: Monitor, track and update enquiries using our Customer Relationship Management (CRM) system, ensuring progress is clear and timely.
• Chasing updates: Proactively follow up with service teams when deadlines are approaching, keeping everything on schedule.
• Providing meaningful updates: Input high-quality, easy-to-understand information into the CRM so councillors always know what's happening.
• Allocating daily notifications: Support the daily flow of enquiries to ensure nothing slips through the cracks.
• Understanding legislation and procedures: Stay aware of relevant policies that shape how services are delivered.
• Building strong working relationships: Work closely with service contacts to understand their work and the types of enquiries they handle.
• Supporting the Corporate Complaints process: Recognise when issues need escalation and act accordingly.
• Meeting performance targets: Deliver consistently high standards as part of a supportive, collaborative team.
• Driving continuous improvement: Share ideas and help shape better ways of working.

Every enquiry you manage helps councillors support residents more effectively. You'll be part of a team that values accuracy, communication and teamwork and you'll see the impact of your work every day.

You should be a confident communicator, comfortable using digital systems, proactive and organised, keen to learn and build strong internal relationships and motivated by helping others and improving services. You should also have a NVQ Level 3 or equivalent

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website