Councillor Enquiry & Admin Support Specialist

Durham County Council; North East; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

27 days annual leave

Local Government Pension Scheme

Job summary

Durham County Council is seeking an organised, proactive Executive Support professional to help councillors and services run smoothly. You will manage councillor enquiries, track progress in the CRM, and ensure timely, accurate responses.

This role rewards collaboration, attention to detail, and building trusted relationships across teams. You will be the vital link between councillors and service teams, escalate issues when needed, and contribute to service improvements.

Qualifications

• Excellent communication and organisation skills.
• Experience using CRM systems.
• Able to follow processes and meet deadlines.
• Team-oriented with a proactive mindset.

Responsibilities

• Manage councillor enquiries: Monitor, track and update enquiries using our CRM system.
• Chase updates: Proactively follow up with service teams when deadlines are approaching.
• Provide meaningful updates: Input high-quality information into the CRM so councillors know what’s happening.
• Allocating daily notifications: Support the daily flow of enquiries to ensure nothing slips through the cracks.
• Understand legislation and procedures: Stay aware of relevant policies that shape how services are delivered.
• Build strong working relationships: Work closely with service contacts to understand their work.
• Support the Corporate Complaints process: Recognise when issues need escalation and act accordingly.
• Meeting performance targets: Deliver consistently high standards as part of a team.
• Drive continuous improvement: Share ideas to shape better ways of working.

Skills

Confident communicator

Digital systems

Proactive & organised

Relationship building

Customer service

Education

aNVQ Level 3 or equivalent

Tools

CRM system

Job description

Durham County Council is seeking an organised, proactive Executive Support professional to help councillors and services run smoothly. You will manage councillor enquiries, track progress in the CRM, and ensure timely, accurate responses.

This role rewards collaboration, attention to detail, and building trusted relationships across teams. You will be the vital link between councillors and service teams, escalate issues when needed, and contribute to service improvements.