Resident Engagement Officer

Wollborg Michelson Personnel Service Inc; Oldbury; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Generous annual leave

Employee Benefits Portal discounts

Salary sacrifice schemes

LGPS pension

Learning and progression

Flexible working

Job summary

Sandwell Metropolitan Borough Council is seeking a dedicated Resident Engagement Officer to join the Asset Management and Improvement Team. The role focuses on amplifying resident voices and shaping housing services to improve neighbourhoods.

You will build strong relations with tenants and community groups, promote building safety awareness, and support service improvements through inclusive engagement activities.

Qualifications

• Proven experience delivering services to tenants, leaseholders, residents or community groups in diverse environments.
• Experience engaging residents and promoting involvement through community development approaches.
• Experience collaborating with a wide range of stakeholders including agencies and partner organisations.
• Knowledge of community development principles and resident engagement practices.
• Understanding of housing management, building safety, compliance or asset management issues.
• Excellent written and verbal communication with diverse audiences.
• Strong organisational skills to prioritise workloads and meet deadlines.
• Ability to work independently and in a team in a fast-paced environment.
• Experience organising engagement events and consultations.
• Proficiency in presenting information using reports, presentations and digital channels.
• Experience using social media and digital engagement tools to boost participation.

Responsibilities

• Develop and deliver resident engagement and consultation activities that encourage participation and involvement.
• Build and maintain effective relationships with tenants, leaseholders, residents, community groups, and partner agencies.
• Promote awareness and understanding of building safety, compliance, and asset management programmes.
• Support residents to influence service improvements through formal and informal engagement opportunities.
• Organise and facilitate meetings, events, workshops, focus groups, and community initiatives.
• Gather, analyse, and present resident feedback to support service development and continuous improvement.
• Develop engaging communications using digital platforms, social media, newsletters, and other channels.
• Work collaboratively with internal teams and external partners to improve outcomes for residents and communities.
• Maintain accurate records and produce reports on engagement activity and outcomes.

Skills

Tenant engagement

Community development

Stakeholder management

Communication

Project management

Microsoft Office

Social media

Education

GCSE English/Math

Housing qualification or experience

Tools

Microsoft Office

Job description

Asset Management & Improvement Team

We are excited to offer an opportunity for a committed and enthusiastic

Sandwell Metropolitan Borough Council,

Asset Management & Improvement Team

We are excited to offer an opportunity for a committed and enthusiastic Resident Engagement Officer to join our Asset Management and Improvement Team.

This is a rewarding role where you will work closely with tenants, leaseholders, residents, and community groups to ensure resident voices help shape services and influence decision making. You will play a key role in promoting tenant participation, community engagement, building safety awareness, and resident involvement across our housing stock.

The successful candidate will be passionate about working with communities, building positive relationships, and supporting residents to become actively involved in improving services and neighbourhoods.

Key Responsibilities

• Develop and deliver resident engagement and consultation activities that encourage participation and involvement.
• Build and maintain effective relationships with tenants, leaseholders, residents, community groups, and partner agencies.
• Promote awareness and understanding of building safety, compliance, and asset management programmes.
• Support residents to influence service improvements through formal and informal engagement opportunities.
• Organise and facilitate meetings, events, workshops, focus groups, and community initiatives.
• Gather, analyse, and present resident feedback to support service development and continuous improvement.
• Develop engaging communications using digital platforms, social media, newsletters, and other channels.
• Work collaboratively with internal teams and external partners to improve outcomes for residents and communities.
• Maintain accurate records and produce reports on engagement activity and outcomes.

Essential

Skills and Experience

• Proven experience of delivering services to tenants, leaseholders, residents, community groups, and local organisations within a diverse and multicultural environment.
• Demonstrable experience of successfully engaging residents and promoting tenant involvement through community development approaches.
• Experience of working collaboratively with a wide range of stakeholders, including community organisations, statutory agencies, and partner organisations.
• Knowledge and understanding of community development principles and resident engagement practices.
• Understanding of housing management, building safety, compliance, or asset management issues affecting residents.
• Excellent communication and interpersonal skills, both written and verbal, with the ability to engage confidently with a wide range of audiences.
• Strong organisational skills with the ability to prioritise workloads and meet competing deadlines.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience of organising engagement events and consultations.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook and Teams, with the ability to present information clearly using reports, presentations, graphics, and digital communications.
• Experience of using social media and digital engagement tools to increase resident participation.

Desirable

• Experience of working within social housing, local government, or a community-focused organisation.
• Knowledge of Tenant Satisfaction Measures (TSMs), consumer standards, and resident engagement requirements.
• Experience of analysing feedback, performance information, and engagement data to support service improvements.

Qualifications

• Literacy and numeracy Level 2 (GCSE Grade C/4 or above, or equivalent).
• Relevant qualification in Housing, Community Development, Customer Service, or a related discipline, or equivalent relevant experience.

Why Join Us?

This is an exciting opportunity to make a real difference to the lives of residents and local communities. You'll be part of a team committed to delivering excellent services, strengthening resident relationships, and ensuring communities have a genuine voice in shaping housing services.

Benefits

Our offer to you includes:

• Generous annual leave entitlement, with additional leave awarded for continuous service with Sandwell or other local authorities.
• Access to our Employee Benefits Portal, including discounts at major retailers, gym memberships, cinemas, and more.
• Salary sacrifice schemes for cars and bicycles.
• Access to the Local Government Pension Scheme.
• A commitment to learning, development, and career progression.
• Flexible and supportive working arrangements where applicable.