Resident Engagement Lead (Housing)

IRIS Recruitment; Teddington; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Hybrid/flexible working

Pension contributions up to 11.3%

29 days annual leave + bank holidays

Enhanced family leave

Healthcare plan

Job summary

IRIS Recruitment is seeking a Resident Engagement Lead (Housing) in Teddington, SW London, offering hybrid working and a salary of £38,062 per annum plus benefits. The role is full time (36 hours) with flexible remote elements and occasional evening engagements.

Experience in housing and resident engagement is essential, with a focus on digital participation and turning feedback into tangible improvements. You will lead workshops, analyze insights, and collaborate with diverse communities to

Qualifications

• Experience in housing and a resident engagement role is essential.
• Digital engagement experience, with online platforms and tools.
• Ability to design, deliver and evaluate engagement activities that empower residents.

Responsibilities

• Lead and shape resident engagement activities to influence services and decisions.
• Analyse resident feedback, identify trends and translate insights into improvements.
• Manage online engagement content on platforms and facilitate sessions in person and online.

Skills

Housing experience

Resident engagement

Digital engagement

Workshops & facilitation

Data analysis

Communication

Organisation

Job description

Resident Engagement Lead (Housing)

Teddington, Southwest London with flexibility (Hybrid Working)

Salary:£38,062 per annum plus benefits

Permanent, Full Time (36 hours per week)

The Vacancy

This is a fantastic opportunity for a Customer Engagement Lead to make a genuine impact by ensuring our customers' voices are heard, valued, and acted upon. You'll play a key role in shaping improvements, influencing service delivery, and building trust and engagement across our customer community.

We know that flexibility matters. That's why we offer hybrid working, with the opportunity to work remotely as part of your role. From time to time, you'll also have the chance to attend business meetings, events, and occasional evening engagements, providing valuable opportunities to connect with colleagues, customers, and stakeholders from across the organisation.

What we offer

Alongside a competitive salary, we offer a great range of benefits including:

Hybrid/flexible working Pension payments doubled by us, up to a maximum employer contribution of 11.3% 29 days annual leave plus bank holidays Enhanced family leave Simply Health level 5 healthcare plan Generous annual wellbeing allowance Our full list of benefits can be found further down this page.

Who we’re looking for

• Experience in housing and a similar resident engagement role is essential, with a strong understanding of resident involvement and customer voice activities.
• Digital engagement expertise is a key focus, including experience driving participation and generating meaningful insights through online resident engagement platforms and digital tools.
• Design, deliver, and evaluate high-quality resident engagement activities that give residents genuine opportunities to influence services and decision‑making.
• The ability to lead usage and meaningful insight from our online engagement platform (RHP Digital Neighbourhood) by creating fresh and relevant content.
• Support organisational compliance with the Social Housing (Regulation) Act 2023 and Tenant Satisfaction Measures (TSMs).
• Confident communicator able to engage with diverse communities and facilitate workshops, meetings, and engagement sessions both in person and online.
• Strong ability to analyse resident feedback, identify trends, and turn insights into practical service improvements.
• Highly organised, with the ability to manage multiple priorities and stakeholder relationships effectively.

When we're hiring, we look for people who connect with our KOSMIHC values:

We know our stuff We make it happen We care Feel a connection? If this sounds like you.

Don't just find a job, feel it!

Don't just find a job, feel it!

Closing date:

Monday 21st September

Interview date: To be confirmed

We reserve the right to close the vacancy early if we receive a large number of responses.