Resident Engagement & Liaison Officer

Mears Group; Peterborough; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company van

Fuel card

28 days annual leave

Job summary

Mears Group in Peterborough seeks a Customer Liaison Officer to connect residents, the Council and field teams, ensuring residents are informed, supported and engaged during maintenance works. You will handle enquiries and complaints, coordinate communications, gather feedback and help deliver excellent customer service.

Key duties include promoting resident engagement, supporting social value initiatives, maintaining accurate records, and ensuring complaints are resolved within target times.

Qualifications

• Previous experience in a customer facing role with duties described.
• Strong verbal and written communication skills for diverse audiences.
• Ability to manage inquiries and maintain customer satisfaction in fast-paced environments.

Responsibilities

• Act as ambassador for Mears and the Council, supporting engagement across works.
• Coordinate resident engagement, attend meetings and consultations as needed.
• Provide single point of contact during complaints, with timely responses.
• Maintain records, reports and feedback for council reporting and service delivery.
• Support social value activities and provide admin support across the office.

Skills

Customer service

Communication

MS Office

Tools

Microsoft Office

Job description

Mears Group in Peterborough seeks a Customer Liaison Officer to connect residents, the Council and field teams, ensuring residents are informed, supported and engaged during maintenance works. You will handle enquiries and complaints, coordinate communications, gather feedback and help deliver excellent customer service.

Key duties include promoting resident engagement, supporting social value initiatives, maintaining accurate records, and ensuring complaints are resolved within target times.