Housing Customer Liaison Specialist

Mears Group; Birmingham; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Company car allowance

Pension scheme

Life Assurance

Employee discounts

Job summary

Mears Group is seeking a Customer Liaison Officer in Birmingham on a full-time, permanent basis. The role focuses on the planned and capital maintenance programme within social housing, delivering proactive communication and putting customers at the heart of every interaction.

The post requires strong communication, organisation, and experience with residents, along with a UK driving license. It offers a competitive salary and a comprehensive benefits package through Mears Group.

Qualifications

• Experience in social housing or local authority environments.
• Excellent verbal and written communication.
• Ability to manage multiple tasks in a high-volume environment.
• Experience engaging with residents and managing expectations.

Responsibilities

• Provide front-line service to customers and tenants.
• Coordinate customer-related tasks and communications.
• Ensure appointments are kept on time.
• Support customer service with complaints and queries.

Skills

Communication skills

Organisation

Resident engagement

Complaint handling

Tools

UK driving licence

Job description

Mears Group is seeking a Customer Liaison Officer in Birmingham on a full-time, permanent basis. The role focuses on the planned and capital maintenance programme within social housing, delivering proactive communication and putting customers at the heart of every interaction.

The post requires strong communication, organisation, and experience with residents, along with a UK driving license. It offers a competitive salary and a comprehensive benefits package through Mears Group.